Luay Shehadeh
Amman
Summary
Highly motivated and experienced professional seeking a leadership role as a Company Manager. My aim is to leverage my extensive experience in managing service centers, overseeing multiple departments, and improving operational efficiency to ensure the smooth management of all branches, warehouses, and maintenance centers. My goal is to foster growth, enhance performance, and maintain strong client relations while developing successful strategies.
Overview
33
33
years of professional experience
Work History
Consultant in Management and Maintenance
Freelancer
05.2022 - Current
- Provided consultancy services to various companies focused on optimizing their maintenance center operations and management structures.
- Developed and implemented tailored solutions to improve maintenance processes, staff training, and inventory management.
- Assisted businesses in improving customer service and operational efficiency.
- Conducted audits and prepared detailed reports with recommendations for process improvements.
Field Support Manager (team leader)
Samsung Electronics LEVANT
01.2011 - 03.2022
- Expanded the service network for Samsung products across the Levant region, establishing new service centers in alignment with Samsung's global guidelines.
- Supervised all aspects of service center operations, ensuring alignment with Service Level Agreements (SLA) and KPI targets.
- Designed and implemented service strategies, policies, and procedures to optimize performance and reduce costs.
- Supported business partners in building efficient service center operations focused on customer satisfaction.
- Collaborated with management teams to plan and execute long-term business strategies.
- Managed a team of professionals to achieve company goals and maintain a high level of customer satisfaction.
- Led negotiations with partners regarding annual plans and strategic initiatives.
- Make recommendations and design policies that will reduce the costs and improve the efficiency of the services.
- Analyze customer needs, recognize business opportunities and respond accordingly to positively influence customers.
- Work closely with BD and HOD and management team to set and/or implement policies, procedures and systems and to meet business needs.
- Insure service centers interior, branding and visual are per global service guideline.
- Build and maintain positive trust relationship with partners.
- Supporting Samsung distributors by complying their needs.
- Planning for yearly new strategies.
Service Center Manager
South Electronics Company
01.2003 - 01.2011
- Managed and developed the service center, overseeing day-to-day operations, including handling customer complaints, spare part orders, and defect reports.
- Collaborated with Daewoo’s regional office and mother companies to resolve factory defects and implement improvements.
- Analyzed customer feedback and ensured the quality of new product releases.
- Performed monthly inventories for tools and spare parts and coordinated with clients to ensure smooth service operations.
Technician and Department Manager
South Electronics Company
01.1993 - 01.2003
- Led a team of technicians in providing repair services for Daewoo products in-house and at client locations.
- Managed departmental finances, customer coordination, and inventory.
- Conducted client feedback surveys and made recommendations for product improvements.
- Repairing different Electrical appliances for Daewoo products like TV, Video, Tapes, Microwave Oven & other house hold appliances in the department and in the client houses
- Installing Satellite System for Domestic Customers
- Make the daily schedule for the technical teams
- Coordinating with our clients regarding the In Home repairing
- Managing the accounting for the repairing department
- Received the daily income and the receipts for the department and match it the total with the invoices
- Contact the customers directly to check the problem and solve it
- Check with our clients regarding our services and get feedback from them
- Visiting client homes to collect the feedback for the new products
- Managing the monthly inventory for the tools and spare parts
- Check the new products if there are any factory mistakes and find the solutions.
Technician
Haddad Company For Equipments and Maintenance
01.1992 - 01.1993
- Repairing different Electrical appliances like TV, Video, Tapes & other household appliances
- Repairing & troubleshooting the Satellites & Receiver sets
- Installing Satellite System for Domestic Customers & different Companies.
Education
Electrical Engineering
Polytechnique
Amman, Jordan1992
Skills
- Proven leadership and management skills in multi-branch, warehouse, and maintenance center operations
- Strategic planning and process optimization to improve operational efficiency
- Customer relationship management and partner negotiation
- Expertise in team development, performance monitoring, and goal achievement
- Extensive knowledge in technical maintenance, inventory management, and service center expansion
- Proficient in Microsoft Office, MS-Word, MS-Excel, and internet research
Languages
Arabic
Native language
English
Proficient
C2
Interests
- Traveling
- Swimming
- Reading Books
- Browsing the Net
Timeline
Consultant in Management and Maintenance
Freelancer
05.2022 - Current
Field Support Manager (team leader)
Samsung Electronics LEVANT
01.2011 - 03.2022
Service Center Manager
South Electronics Company
01.2003 - 01.2011
Technician and Department Manager
South Electronics Company
01.1993 - 01.2003
Technician
Haddad Company For Equipments and Maintenance
01.1992 - 01.1993
Electrical Engineering
Polytechnique
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