Loai Musleh

• Responsible for managing the network infrastructure.

• Monitoring network engineering performance and ensuring
  system availability and reliability.

• Routers / firewalls / Switch / VPN configuration and troubleshooting.

• understanding of network protocols (IPSEC, HSRP, OSPF, 802.11).

• Troubleshot and maintained networking devices and infrastructure across enterprise.

• Installed firewalls and VPNs to increase and manage client network security.

• Maintained thorough understanding of local area and wide area networking and components.

• Performed configuration and troubleshooting of Cisco routing/switching platforms.

• Identified and immediately resolved issues with network devices.

• Administered software licensing and purchasing for effective installation of network.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Experienced in digital screens and their functionalities, adept at working with them and proficiently resolving issues using Content Management Systems (CMS). Possessing comprehensive knowledge and expertise, able to effectively manage all aspects related to digital screens in diverse settings.

• Used ticketing systems to manage and process support actions and requests.

• Expert in dealing with CMS.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Provide technical troubleshooting and resolution for IT issues.

• Software and Hardware Troubleshooting.

• Ability to operate tools, components, and peripheral accessories.

• Working technical knowledge of current protocols, and operating system.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

• Support for connectivity issues " in conjunction with network configuration ".

• Fulfill the role of a Managed Services Officer.

• Patched software and installed new versions to eliminate security problems and protect data.

• Configured hardware, devices, and software to set up work stations for employees.

Bachelor's Degree in Business Information Technology, Faculty of
Prince Alhussein bin Abdullah II for Information Technology.
Average of 3.06 (Very Good)