Professional Brief I am a customer service / VIP accounts manager with over 5 years of exposure to the logistics and business development side of a variety of industries - with a high business acumen stemming from my passion for deep-knowledge of logistics serveries . I am committed to continual professional and personal growth, including improving business, management, and economic knowledge.
Overview
2
2
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service - Logistics - Customs Clearance
Maltrans Shipping Agency Co. – Maltrans Group
09.2017 - Current
Worked closely with the customer service team to ensure accurate shipments reporting.
Sending daily reports to clients showing the status of import and export shipments.
Coordination of transport operation from the port to clients warehouses.
Choose the appropriate modes of transport for each shipment and according to the type of goods.
Managing negotiations on transportation , clearance and storage prices and submitting quotations.
Follow up shipments with shipping lines and freight forwarders and suppliers from the date of departure until the arrival of the clients warehouse.
Providing the top management with reports on the work of the branches on a daily basis.
Recommended actions based on analyzing and interpreting data and making comparative analyses.
Identified and drove process improvements, including the creation of standard operating procedure, tools, and excel dashboards.
Checking shipping documents and fully knowledge of customs clearance requirements.
Follow up the work of the customs centers on the global Asycoda system.
Provided strategic recommendations to owners and executive team members.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Teller
Abu shaikha exchange | NOV
01.2016 - 06.2017
Exchange of currencies
01.2013 - 04.2015
Money transfer.
Operation.
Customer service
Operation | kawar group | JAN.
Operation at RORO vessels.
Operation at the port.
Education
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Project Management | Al Awael Academy
Diploma - undefined
Al Balqa Applied University
Bachelor degree - Business Administration in Shipping & Clearance
Al Balqa Applied University
01.2012 - 01.2016
Skills
Microsoft officeundefined
Additional Information
Supply chain management | Al Balqa applied university
Clearance procedures management | Jordanian customs
Work ethics | Al Balqa applied university
ICDL | Al Awael centre
Leading ship | Al Balqa applied university
2
Timeline
Customer Service - Logistics - Customs Clearance
Maltrans Shipping Agency Co. – Maltrans Group
09.2017 - Current
Teller
Abu shaikha exchange | NOV
01.2016 - 06.2017
Exchange of currencies
01.2013 - 04.2015
Bachelor degree - Business Administration in Shipping & Clearance