Lina AbuTarbush
Amman
Summary
Experienced in Microsoft Dynamics CRM solutions (on-premises and cloud) with a proven track record in system customization, PowerApps development, workflow automation, and data migration. Proficient in providing technical support, optimizing system performance, and ensuring industry compliance. Skilled in stakeholder communication, training, and delivering insights through custom reports and dashboards. Dedicated to improving business processes and strengthening client relationships with high-quality CRM solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MS Dynamics 365 Consultant / Software Developer
PwC
07.2023 - Current
- Microsoft Dynamics 365 CRM and Power Platform.
- Experienced in utilizing the HEXA powerful tool by PwC, through the creation of Process Templates, Process Step Templates. In-depth comprehension of seamless step transitions, coupled with expertise in effectively integrating Business Rule Engines (BREs).
- Developed and managed CRM workflows, plugins, and customizations on the Microsoft Dynamics 365 platform,
facilitating efficient data management and automation of key business processes. - Capable of leveraging Ribbon Workbench to customize Microsoft Dynamics CRM/365.
- Gained experience in creating PCF (PowerApps Component Framework) controls for custom user interfaces in Microsoft Dynamics 365.
- Practical experience in website development, including HTML / CSS / PHP and web page creation based visual designs and layouts.
- Collaborated closely with clients to understand and analyze their business needs, converting these insights into efficient CRM solutions, and engaged directly with major clients in the Middle East, handling and resolving daily production issues.
- Wrote technical documentation (describing the application, purpose, creation or architecture of a product or service).
Education Mentor
Private Employer
02.2021 - 08.2023
- Worked as an English/Arabic and Primary School tutor for a sixth-grade American Expat student in Amman, Jordan
- Provided lesson plans, daily instructions, and guided reviews four days a week.
MS Dynamics 365 Intern
PwC
01.2023 - 07.2023
- Microsoft Dynamics 365 CRM and Power Platform Consultations and Development
Education
Bachelor's Degree in Computer Information System -
The University of Jordan
Amman, Jordan07.2023
Jordanian General Secondary Examination in Science Streams -
Al-Omareyah School
Amman, Jordan06.2018
Skills
- Microsoft Dynamics CRM Expertise (On-premises & Cloud)
- CRM Customization & Integration
- PowerApps Development
- PCF (PowerApps Component Framework)
- Custom Plugin & Workflow Development
- NET Development (C#)
- JavaScript & TypeScript for CRM Customization
- Custom Web Resources & HTML/CSS Integration
- XrmToolBox & Other CRM Tools
- Advanced Querying & FetchXML
- Technical Support & Troubleshooting
- Business Rule & Process Automation
- Data Import & Export Tools
- Security Roles & User Access Management
- System Analysis
Certification
- Microsoft Certified: Dynamics 365 Fundamentals
(CRM) - Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
- Microsoft Certified: Azure Fundamentals
- Kubicle Certified: AI Fundamentals
Languages
Arabic
Native language
Arabic
Advanced
C1
English
Advanced
C1
Timeline
MS Dynamics 365 Consultant / Software Developer
PwC
07.2023 - Current
MS Dynamics 365 Intern
PwC
01.2023 - 07.2023
Education Mentor
Private Employer
02.2021 - 08.2023
Bachelor's Degree in Computer Information System -
The University of Jordan
Jordanian General Secondary Examination in Science Streams -
Al-Omareyah School
Similar Profiles
Nikolas SchmidtNikolas Schmidt
Consultant / Teamlead / People Manager - Forensics at PwCConsultant / Teamlead / People Manager - Forensics at PwC
Hubert NowakHubert Nowak
Senior Consultant at PwCSenior Consultant at PwC
Ganjargal TumurbaatarGanjargal Tumurbaatar
Assurance Associate at PwCAssurance Associate at PwC