Leen Shahin
Amman
Summary
Highly motivated and results-oriented recent Business Administration graduate. Seeking to leverage my academic background and practical experience to contribute to the success of a dynamic organization, with a passion for continuous learning and innovation, I am committed to achieving results that align with business objectives while fostering professional development.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Sales Advisor
Sweden Real Estate Company
06.2020 - 04.2022
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls..
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Streamlined service operations by implementing new procedures that improved workflow efficiency and reduced wait time.
- Maintained strong client relationships by addressing concerns, providing timely updates, and managing expectations.
- Delivered high-quality service by explaining technical concepts in easy-to- understand terms to customers.
- Monitored and maintained accurate service records to ensure compliance with internal and external standards.
- Prepared detailed reports and documentation on service activities, including diagnostics, repairs, and follow-up procedures
Volunteer
Organizing Events
08.2023 - 07.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor Of Administration - Business Administration
Istanbul Aydin University
Turkey 06.2024
Skills
- Friendly, Positive Attitude
- Basic knowledge of MS Office applications including Word, Excel, PowerPoint and Outlook
- Ability to work priorities own workload and demonstrate planning and organizational skills, and able to remain calm under pressure
- Strong interpersonal and communication skills (verbal and written) with the ability to express solutions and ideas to colleagues and users at all levels
- Ensures accuracy and quality of work is maintained at all times
- Excellent teamwork and communication skills
- Attention to detail and ability to manage multiple tasks effectively
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Volunteer
Organizing Events
08.2023 - 07.2024
Sales Advisor
Sweden Real Estate Company
06.2020 - 04.2022
Bachelor Of Administration - Business Administration
Istanbul Aydin University
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