LEEN ASAAD
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Umniah
01.2025 - Current
- Providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction, utilizing the CRM system for efficient account management and updates.
- Handling sales inquiries and promoting company products and services to meet customer needs, while building strong relationships with customers to enhance their experience.
- Collaborating with the team to improve service quality, which has honed my problem-solving skills and enhanced my expertise in customer relationship management.
Database and Content Entry Officer
Al Wassael Al Haditha
08.2024 - 01.2025
- Accurately entering data and processing images to update the website with the latest products and services, while ensuring compliance with quality standards.
- Enhancing data entry processes and ensuring alignment with the website’s design, which strengthened my attention to detail and proficiency in digital tools
Marketing and sales officers
Al Nisr Al Arabi Insurance
07.2023 - 08.2024
- Improved office efficiency by simplifying tasks and using new software
- Successfully introduced new customer relationship management (CRM) software to improve sales
- Increased revenue by managing client accounts and developing strong relationships
- Organized customer databases and trained colleagues to improve sales
Ap Accountant University training
Al Bakheet Group
09.2022 - 12.2022
- Ensured accurate expense records by managing credit card statement reconciliation
- Worked with the procurement team to resolve any issues with purchase orders, receipts, and invoices
- Improved invoice processing by introducing a new accounts payable system
- Audited accounts payable records and quickly resolved any discrepancies
Education
Economic
AlBalqa Applied University
12.2022
Skills
- Organized and good with time management
- Strong communicator with good people skills
- Skilled in Microsoft Excel and PowerPoint
- Experienced in building and managing client relationships
- Adaptable and always willing to learn
LANGUAGES
Arabic
English
COURSES
- Project Management (Sep2024)
- E-Marketing (Aug2024)
- Human Resources (Jul2024)
References
Available upon request
Timeline
Customer Service Officer
Umniah
01.2025 - Current
Database and Content Entry Officer
Al Wassael Al Haditha
08.2024 - 01.2025
Marketing and sales officers
Al Nisr Al Arabi Insurance
07.2023 - 08.2024
Ap Accountant University training
Al Bakheet Group
09.2022 - 12.2022
Economic
AlBalqa Applied University
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