Layan Natour
Amman,AM
Summary
Dynamic and results-oriented professional seeking a challenging role that fosters creativity and personal growth. Expertise in promoting effective team collaboration and delivering exceptional communication ensures seamless interactions across all organizational levels. Proven ability to adapt swiftly to changing work requirements while thriving in fast-paced environments, complemented by a strong background in administrative support and front office management. Recognized for reliability, proactive problem-solving, and a commitment to excellence, consistently enhancing workplace efficiency through adept handling of multi-line phone systems, appointment scheduling, and office supply management.
Overview
6
6
years of professional experience
Work History
Receptionist
Exergame Youth Club & Fitness
Amman
10.2025 - Current
- Managed front desk operations, ensuring a welcoming environment for all guests.
- Coordinated scheduling and appointment management for fitness classes and personal training sessions.
- Assisted in onboarding new members, providing information about services and facility usage.
- Maintained accurate records of member accounts and billing inquiries using club management software.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing workflow and information sharing.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Freelancer(social Media&sales)
Team Nawar
Amman, Jordan
03.2025 - 09.2025
- Conducted in-depth market research to identify trends.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed social media accounts, ensuring timely responses and consistent brand messaging.
- Developed engaging content strategies for multiple social media platforms to enhance brand awareness.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Maintained organized reception area, enhancing professional first impressions for visitors.
Receptionist Administrator\event Planner
The Aerial House
Amman, Jordan
09.2024 - 01.2025
- Delivered important information to relevant parties for keeping everyone informed and updated.
- Coordinated office activities by managing schedules and organizing meetings.
- Facilitated clear communication by acting as a central point of contact for clients and staff.
- Organized office supplies by keeping inventory and ordering items as needed.
- Presented event proposals to clients for approval and modifications based on vision.
- Coordinated logistics by managing venue selection, catering, and transportation arrangements for events.
- Created promotional materials by designing flyers and social media content to attract attendees.
- Scheduled client meetings and maintained office organizational standards.
- Provided feedback on programming types and impact on event team.
- Greeted students and guests with warm and welcoming demeanor.
- Utilized social media to promote events and increase attendance.
- Assisted customers with placing classes and updating account information.
- Connected callers with appropriate professional, department, or business.
Sales
Ecco | Delsey Paris
Amman, Jordan
08.2023 - 09.2024
- Processed sales transactions and handled cash register with accuracy.
- Helped restock shelves and ensure products were readily available for customers.
- Participated in product promotions and special events to attract customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier - Receptionist
Sandy City
Amman, Jordan
12.2022 - 08.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Sales Person & Social Media Specialist
The lines Outlet cloth store
Amman, Jordan
02.2022 - 09.2022
- Engaged with followers by responding to comments and messages in a timely manner.
- Collaborated with marketing team to align social media strategy with overall business goals.
- Created visual content for social media platforms to enhance brand visibility.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Developed sales strategies to penetrate new markets and expand customer base.
- Conducted market research to identify emerging trends and customer preferences.
- Increased customer satisfaction by providing personalized product recommendations and attentive service.
- Worked to build relationships with customers and built potential for additional sales.
Social Media Specialist & Call center
51 Fashion store
Amman, Jordan
01.2020 - 11.2021
- Enhanced online community presence with development and management of social media profiles.
- Conducted detailed analytics to understand audience behaviors and preferences, guiding more effective content strategies.
- Supported product launches with targeted social media strategies, increasing market penetration and customer awareness.
- Monitored social media trends to keep strategies fresh and effective, ensuring brand stayed relevant in rapidly changing digital landscape.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Fashion Design
Picasso School Academy
Amman, Jordan, Jordan06-2026
Skills
- Service excellence
- Cross-functional teamwork
- Prioritization and scheduling
- Analytical problem-solving
- Effective multi-tasking
- Data entry proficiency
Languages
Arabic
Native language
English
Advanced
C1
Turkish
Elementary
A2
Timeline
Receptionist
Exergame Youth Club & Fitness
10.2025 - Current
Freelancer(social Media&sales)
Team Nawar
03.2025 - 09.2025
Receptionist Administrator\event Planner
The Aerial House
09.2024 - 01.2025
Sales
Ecco | Delsey Paris
08.2023 - 09.2024
Cashier - Receptionist
Sandy City
12.2022 - 08.2023
Sales Person & Social Media Specialist
The lines Outlet cloth store
02.2022 - 09.2022
Social Media Specialist & Call center
51 Fashion store
01.2020 - 11.2021
Associate of Arts - Fashion Design
Picasso School Academy