Layan Azzouqa
Customer Service Representative
Amman
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Sous Chef
The Tow Chefs
Amman
06.2021 - 12.2021
- Planned and directed high-volume food preparation in fast-paced environment.
- Acted as head chef when required to maintain continuity of service and quality.
- Collaborated with staff members to create meals for large banquets.
Waitress
Landmark Amman Hotel & Conference Center
Amman
03.2022 - 11.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Customer Service Representative
Crystel
Amman
05.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Arab Model Schools
AL-Muhammadiyah St. 19, Amman 04.2001 -
Skills
Collaboration
undefinedTimeline
Customer Service Representative
Crystel
05.2023 - Current
Waitress
Landmark Amman Hotel & Conference Center
03.2022 - 11.2022
Sous Chef
The Tow Chefs
06.2021 - 12.2021
High School Diploma -
Arab Model Schools
04.2001 -
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