Lana AlMasri
Amman,AM
Summary
Detail-oriented and proactive Business Analyst with a background in Software Engineering. Skilled in business process documentation, RPA process mapping, SharePoint management and user administration in Appian. Passionate about improving workflows, enhancing operational efficiency, and supporting digital transformation initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst
Jordan Kuwait Bank
02.2024 - Current
- Gather and document business requirements for RPA and automation initiatives.
- Design process documentation including workflows, DFDs, and use case diagrams.
- Lead the creation and administration of surveys through SharePoint Portal.
- Manage SharePoint content and user access, ensuring platform organization and compliance.
- Responsible for user management and access control in Appian applications.
- Write detailed notes for risk assessments and audits.
- Analyze processes for projects, recommend improvements, and support project teams.
- Coordinate with stakeholders to define requirements.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Junior Database Administrator
Jordan Kuwait Bank
03.2023 - 02.2024
- -Administered Oracle databases including performance tuning and monitoring.
- Installed and configured Oracle RAC and ASM environments.
Business Analyst Intern
Techmind
02.2022 - 06.2022
- Designed user stories and user scenarios for business applications.
- Participated in requirement gathering and solution design sessions.
Education
Bachelor's Degree - Software Engineering
Al Balqa Applied University
Salt Jordan06.2022
Secondary Education -
Franciscan Sisters School
Amman, AM06.2018
Skills
- Business Analysis & Process Mapping
- RPA Documentation (UiPath)
- SharePoint Portal Management
- Appian User Management
- Risk Assessment & Compliance Documentation
- MS Visio, MS Office Suite
- Project Coordination
- Oracle Database Basics
- Cloud Fundamentals (Azure)
Certification
- Business Analysis Fundamentals – Udemy
- Introduction to Automation – UiPath
- Microsoft AZ-900: Azure Fundamentals
- Microsoft DP-080T00: Querying Data with Transact-SQL
- Huawei HCIA Routing & Switching
- Huawei HCIA Security
- Digital Business Course – Central Bank of Jordan
- Developments in Electronic Payment – Central Bank of Jordan
Languages
Arabic (Native)
English (Advanced)
French (Intermediate)
Timeline
Business Analyst
Jordan Kuwait Bank
02.2024 - Current
Junior Database Administrator
Jordan Kuwait Bank
03.2023 - 02.2024
Business Analyst Intern
Techmind
02.2022 - 06.2022
Bachelor's Degree - Software Engineering
Al Balqa Applied University
Secondary Education -
Franciscan Sisters School
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