Laith Tayyem
Customer Service Specialist
Amman,Jordan
Summary
Upbeat Customer Service with strong complaint handling expertise. Diffuses conflict and converts customers through active listening and rapport building. Exceeds targets by delivering consistent service. Customer-focused professional with traded of success ponding to customers accordance with procedures. Assertive yet polite individual with special talents in drumming up new business. In-depth knowledge of Software and Software. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking. Motivated customer service team member eager to streamline operating Provo maximal efficiency and customer satisfaction. Specialists in quality, speed and performance improvements Skilled customer service representatives with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 1+ years in Financial industry environments.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Service Advisor
Webhelp
Amman , Jordan
10.2023 - 12.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded customer communications to maintain proper documentation.
- Offered prompt solutions to maintain customer satisfaction.
- Transferred customer calls to respective department or personnel to address specific issues.
- Troubleshot glitches and provided techniques to smooth workflow for customers.
Branch Manager
Sanad Financial Services
Amman, Jordan
12.2022 - 08.2023
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Built and nurtured customer relationships to retain business and loyalty.
- Evaluated staff and customer feedback to improve branch operations.
- Motivated sales teams to deliver faultless service, uplifting account activity.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
Customer Service Representative
Sanad Financial Services
Amman, Jordan
10.2022 - 08.2023
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Processed inbound customer calls, providing information on service or product upgrades
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Built customer rapport by providing friendly, genuine service.
Customer Service and Sales Office Administrator
Orange Jo
Amman, Jordan
10.2020 - 07.2021
- Connected regularly with scheduling department, monitoring orders and helping resolve issues.
- Handled high volume of work with strong organisational and problem solving abilities.
- Kept filing system and documentation flawlessly organised.
- Promoted products to customers and capitalised on sales opportunities to increase revenue.
- Built strong customer relationships and professionally resolved complaints to boost brand loyalty.
- Maintained updated CRM system to track customer information and sales leads.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Processed invoices and financial data with strong eye for detail.
- Processed invoices and purchase orders with high attention to detail.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Generated account statements outlining payments and balances.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Supported analysis of balance sheets and income statements.
- Verified figures with cross-checking of different accounts and documentation.
- Monitored accounts payables and receivables to proactively spot and handle problems.
- Identified and resolved administrative errors, recommending preventative action to improve data quality.
- Processed contracts, sales orders and other documentation with high degree of accuracy.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
Cloud Business Development Officer
MenaItech
Amman, Jordan
10.2020 - 10.2020
- Trying to reach your pipeline and let the customer sign our contract.
- Answered the questions and inquiries
- Make an appointment with the customer
- Handling Customer issue
- Maximised cross-selling opportunities to increase new and current client spending.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
Education
Bachelor - Marketing
Petra University
Amman02.2019
Skills
Soft skills
undefinedCertification
British English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Advisor
Webhelp
10.2023 - 12.2023
Branch Manager
Sanad Financial Services
12.2022 - 08.2023
Customer Service Representative
Sanad Financial Services
10.2022 - 08.2023
Customer Service and Sales Office Administrator
Orange Jo
10.2020 - 07.2021
Cloud Business Development Officer
MenaItech
10.2020 - 10.2020
ICDL
03-2020
British English
03-2019
Bachelor - Marketing
Petra University
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