LAITH GHANAYEM

Computer Science student with a strong technical foundation and practical experience in both IT support and customer service. Completed an internship in IT support, assisting clients with hardware and software troubleshooting, system setup, and tech issue resolution. Also worked 5 months in a customer service role, promoted to the Fraud department, with experience in refund policies, support tools, WFM/RTM tasks, and multi-system environments. Skilled in C++, game development, and robotics, with a proven ability to bridge technical knowledge and customer needs.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.