Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
LAITH AL JEBAWI

LAITH AL JEBAWI

Amman

Summary

Highly experienced expert tour operator with a successful track record in inbound tourism and leading travel operations. Expertise in client interactions, tour planning, charter flights, and assuring a smooth international and domestic travel experience. Expertise includes working with top tourism companies and hotels, as well as negotiating the best rates from hotels and transportation suppliers, with a focus on travel consulting, operations management, and client satisfaction.

Overview

9
9
years of professional experience

Work History

Expert Tour Operator

Travco Jordan
Amman, Jordan
01.2024 - Current
  • Manage high-level operations for international and domestic travel tours
  • Ensure customer satisfaction by delivering premium travel experiences

Senior Tour Operator

Travco Jordan
Amman, Jordan
01.2023 - 12.2023
  • Coordinated with travel partners to create bespoke travel packages
  • Handled escalated customer service issues and provided solutions

Tour Operator

Travco Jordan
Amman, Jordan
09.2018 - 12.2022
  • Managed travel itineraries, charter flights, organized tours, and coordinated bookings
  • Supported tour guides and ensured smooth operations of travel services

Cluster Reservations Agent

Grand Tala Bay Resort & Marina Plaza Tala Bay
Aqaba, Jordan
05.2017 - 08.2018
  • Managed guest reservations for multiple properties within the group
  • Ensured accurate bookings and customer satisfaction across various resorts

Front Desk Receptionist

Radisson Blu
Aqaba, Jordan
10.2016 - 05.2017
  • Handled front desk operations including guest check-in/out and reservations
  • Provided exceptional customer service and managed guest inquiries

Education

Master of Business Administration - Marketing

The University of Jordan
Amman, AM
01.2022

Bachelor's Degree - Hotels Administration/Management

Al-Balqa Applied University (BAU)
Aqaba
01.2014

Skills

  • Travel Agencies
  • International Travel
  • Travel and Tourism
  • Charters fights
  • International Sales
  • Hotels bookings
  • Online bookings websites
  • Opera Reservation System
  • Ground Transportation
  • Maxis System
  • TUI World Systems
  • Tour Planning
  • Leadership
  • Team Management
  • CRM (Customer Relationship Management)
  • Sales Management
  • Problem Solving
  • Contracts Negotiation
  • Flight and hotel reservations
  • Upselling
  • Customer Service
  • Strategic planning insight
  • Tour planning expertise
  • Visa procedures
  • Decision-Making judgement
  • MICE travel
  • Currency exchange understanding
  • Complaint management
  • Negotiation tactics
  • Hotel booking platforms
  • Time management

Languages

Arabic
English

Personal Information

  • Date of Birth: 09/07/93
  • Nationality: Jordanian
  • Marital Status: Married

Timeline

Expert Tour Operator

Travco Jordan
01.2024 - Current

Senior Tour Operator

Travco Jordan
01.2023 - 12.2023

Tour Operator

Travco Jordan
09.2018 - 12.2022

Cluster Reservations Agent

Grand Tala Bay Resort & Marina Plaza Tala Bay
05.2017 - 08.2018

Front Desk Receptionist

Radisson Blu
10.2016 - 05.2017

Master of Business Administration - Marketing

The University of Jordan

Bachelor's Degree - Hotels Administration/Management

Al-Balqa Applied University (BAU)
LAITH AL JEBAWI