LAITH AL JEBAWI
Amman
Summary
Highly experienced expert tour operator with a successful track record in inbound tourism and leading travel operations. Expertise in client interactions, tour planning, charter flights, and assuring a smooth international and domestic travel experience. Expertise includes working with top tourism companies and hotels, as well as negotiating the best rates from hotels and transportation suppliers, with a focus on travel consulting, operations management, and client satisfaction.
Overview
9
9
years of professional experience
Work History
Expert Tour Operator
Travco Jordan
Amman, Jordan
01.2024 - Current
- Manage high-level operations for international and domestic travel tours
- Ensure customer satisfaction by delivering premium travel experiences
Senior Tour Operator
Travco Jordan
Amman, Jordan
01.2023 - 12.2023
- Coordinated with travel partners to create bespoke travel packages
- Handled escalated customer service issues and provided solutions
Tour Operator
Travco Jordan
Amman, Jordan
09.2018 - 12.2022
- Managed travel itineraries, charter flights, organized tours, and coordinated bookings
- Supported tour guides and ensured smooth operations of travel services
Cluster Reservations Agent
Grand Tala Bay Resort & Marina Plaza Tala Bay
Aqaba, Jordan
05.2017 - 08.2018
- Managed guest reservations for multiple properties within the group
- Ensured accurate bookings and customer satisfaction across various resorts
Front Desk Receptionist
Radisson Blu
Aqaba, Jordan
10.2016 - 05.2017
- Handled front desk operations including guest check-in/out and reservations
- Provided exceptional customer service and managed guest inquiries
Education
Master of Business Administration - Marketing
The University of Jordan
Amman, AM01.2022
Bachelor's Degree - Hotels Administration/Management
Al-Balqa Applied University (BAU)
Aqaba01.2014
Skills
- Travel Agencies
- International Travel
- Travel and Tourism
- Charters fights
- International Sales
- Hotels bookings
- Online bookings websites
- Opera Reservation System
- Ground Transportation
- Maxis System
- TUI World Systems
- Tour Planning
- Leadership
- Team Management
- CRM (Customer Relationship Management)
- Sales Management
- Problem Solving
- Contracts Negotiation
- Flight and hotel reservations
- Upselling
- Customer Service
- Strategic planning insight
- Tour planning expertise
- Visa procedures
- Decision-Making judgement
- MICE travel
- Currency exchange understanding
- Complaint management
- Negotiation tactics
- Hotel booking platforms
- Time management
Languages
Arabic
English
Personal Information
- Date of Birth: 09/07/93
- Nationality: Jordanian
- Marital Status: Married
Timeline
Expert Tour Operator
Travco Jordan
01.2024 - Current
Senior Tour Operator
Travco Jordan
01.2023 - 12.2023
Tour Operator
Travco Jordan
09.2018 - 12.2022
Cluster Reservations Agent
Grand Tala Bay Resort & Marina Plaza Tala Bay
05.2017 - 08.2018
Front Desk Receptionist
Radisson Blu
10.2016 - 05.2017
Master of Business Administration - Marketing
The University of Jordan
Bachelor's Degree - Hotels Administration/Management
Al-Balqa Applied University (BAU)