Laila Majde Abu Hantash

• Generated, posted and attached information to claim files.
• Modified, updated and processed existing policies.
• Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
• Updated claims system to track claim status and provide relevant information to other department.
• Collaborated with internal departments and external vendors to achieve fast resolution of claims.
• Assisted in the development of departmental goals, contributing to increased productivity and overall success in the workplace.
• Ensure fair settlement of a valid claim.
• Monitor the progress of a claim.
• Analyzed RI Slips for claims received from insurance companies to establish if they satisfy the policy conditions.

• Communicated verification and authorization status updates with department to facilitate decision-making.
• Trained new staff members in creating accurate policy slips.
• Identified and reported potential fraud or abuse related to claims to protect system's integrity.
• Increased departmental productivity through proper delegation of tasks and consistent monitoring of workflow progress.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Negotiated settlement agreements to resolve disputes.
• Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
• Documentation - hardcopy and softcopy - for each case.
• Handled claims quickly and accurately.
• Enclosed all supporting and settlement documents into the system.

• Manage and facilitate flow of essential information among company team members.
• Maintain project calendar and milestones.
• Identify trends and shifts in execution patterns to inform changes or adjustments to model itself.
• Provide input for development of new resource planning tool and resourcing process.
• Establish and record policies and procedures for maintaining and using tool and process, ensuring data integrity and consistent use across foundation.
• Establish user’s feedback channels to allow for continual refinement of tool and process.
• Update continuously training and user guide information for tool and resourcing process.
• Manage, supervise and control multiple projects through project life cycle.
• Created plans and communicated deadlines to complete projects on time.
• Handled customer concerns and escalated major issues to supervisor.
• Inspected products and services to comply with quality standards.
• Enhanced working relationships by participating in team-building activities.
• Troubleshot problems and diagnosed system faults.

Trained at Health and Safety Department that follows to Risk Management Department