Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Laila Thaer Awad

Laila Thaer Awad

Amman

Summary

Human Resources professional with over three years of experience, passionate about connecting with people and creating positive workplace experiences. Highly skilled in recruitment, talent management, and employee relations, with a natural ability to build trust and communicate effectively. Enthusiastic problem-solver who embraces challenges, adapts easily, and strives to find solutions that benefit both employees and the organization. Certified Associate Professional in Human Resources (aPHRI), committed to fostering growth, collaboration, and a supportive work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

HR Representative

DCP Don Construction Products
07.2024 - Current
  • Headhunting candidates internationally (all offices of DCP) using LinkedIn recruiter and communicating with recruitment agencies internationally.
  • Manage End-to-End Employee Documentation
  • Oversee the full administrative cycle for employees, including contract issuance, ID collection, onboarding coordination, and record maintenance (In accordance to external audit standards) + Ensure legal and policy compliance across documentation and archiving processes
  • Creating and amending HR policies to fit different work cultures
  • Job evaluation using Mercer methods. (Amending organization charts and reporting hierarchy to be more efficient)
  • Responsible for the company’s factory (Regularly conducts routine checks and recommends improvement plans, ensuring safety regulations are followed.)
  • Creating Job Descriptions for more than 6 accounts with different departments, by observing, meeting up with department heads and employees.
  • Creating Onboarding/Offboarding policies in collaboration with department heads and lawyers in international offices (to ensure we are following labor laws)
  • Screening candidates with behavioral and technical questions (using STAR method) Advise on Complex Employee Relations Matters
  • Serve as a key HR contact for addressing employee concerns across factory and office environments
  • Support management with case-by-case guidance on behavioral issues, documentation risks, and compliance with labor regulations, in coordination with legal counsel when necessary
  • Facilitated onboarding processes for new employees, enhancing integration into company culture.
  • Assisted in employee relations by addressing concerns and providing effective resolutions.
  • Conducted exit interviews to gather feedback and identify areas for organizational improvement.
  • Implemented employee engagement initiatives, fostering a positive workplace environment.

HR Coordinator

Marriott Amman Hotel
06.2022 - 06.2024
  • Part of the innovation committee, led by the Hotel’s GM(Responsible for hosting events for special occasions, creating programs that solve problems by communicating with managers and employees and figuring out plans to solve issues and enhance department performances) Screening, recruiting and organizing interviews.
  • MHUB (Official Marriott Website for job posting)
  • Conducting thorough reference checks on candidates.
  • Creating analysis reports (Comparing data between hotels, e.g. service charge, employee disability rate)
  • Create pools of candidates for future job posts.
  • Cross-training, responsible for ensuring employees get the chance to explore different career paths.
  • Responsible for personnel files for employees.
  • Coordinated recruitment processes, streamlining candidate sourcing and interview scheduling.
  • Assisted in onboarding procedures, enhancing new hire orientation programs for improved employee integration.
  • Maintained employee records using HRIS software, ensuring data accuracy and compliance with labor regulations.
  • Managed employee inquiries, providing timely responses to enhance workplace communication and satisfaction.
  • Developed employee engagement activities, fostering a positive workplace culture and improving staff morale.
  • Collaborated with cross-functional teams on HR projects, driving process improvements and operational efficiency within the department.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.

HR Internship

Italian NGO ‘AVSI’
05.2021 - 09.2021
  • HR Internship
  • Managed employee files: contracts, extensions, leaves, CVs
  • Resume screening and recruitment, including employee referrals
  • Conducted exit interviews
  • Maintained timesheets, mission sheets, and HR documents for audits
  • Technical tasks: scanning, printing, and document management
  • Assisted in project coordination for community development initiatives.
  • Supported data collection and analysis for program evaluations.

Education

Bachelor's degree - Business Administration

Arab Open University
Amman, Jordan
01.2024

International Diploma - Business Administration and Office Systems

Luminus Technical University College
Amman, Jordan
06.2021

Skills

  • LinkedIn Recruiter & Candidate Assessments
  • STAR Behavioral Interviewing & Job Descriptions
  • Conflict Resolution & Employee Relations
  • Investigation, Fact-Finding & Problem-Solving
  • Microsoft Office
  • HR policies and procedures
  • Onboarding process
  • HRIS systems
  • Workforce planning
  • Employment law & Labor relations

Websites

Certification

  • APHRi – Associate Professional in Human Resources – International (CERTIFIED Certification ID: 800310970aPHRi) (Jul 2024)
  • English Overall Band 8 ILETS 2025: (Speaking 9/9 Listening 8.5/9 Writing 7.5 Reading 7.5)
  • Social Security Laws, Amman Chamber of Commerce (Feb 2024)
  • HR Essentials, USAID Makanati – Women’s Economic Empowerment & Leadership (May 2023)
  • Training of Trainers (TOT), Arizona State University (Aug 2021)

Languages

Arabic (Mother tongue)
Native or Bilingual
English Overall Band 8 ILETS 2025: (Speaking 9/9 Listening 8.5/9 Writing 7.5 Reading 7.5)
Native or Bilingual

Timeline

HR Representative

DCP Don Construction Products
07.2024 - Current

HR Coordinator

Marriott Amman Hotel
06.2022 - 06.2024

HR Internship

Italian NGO ‘AVSI’
05.2021 - 09.2021

Bachelor's degree - Business Administration

Arab Open University

International Diploma - Business Administration and Office Systems

Luminus Technical University College

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Laila Thaer Awad