Laila Muwalla

• Dynamic HR professional with a successful track record of advancement from HR Officer to HR Manager over the course of five years. Skilled in all aspects of HR management, from recruitment and employee relations to training and development.
• Effectively managed quality improvement initiatives resulting in a notable increase in the Quality score and achieving a perfect 100% rating from the Healthcare Accreditation Committee (HCAC) for the HR department. Implemented strategic measures to enhance processes and standards, ensuring optimal performance and compliance with healthcare industry regulations in HR Department
• established of the entire HR department from inception to full operation in a startup hospital setting. Successfully developed and implemented all HR policies, procedures, and systems, laying the foundation for efficient and compliant personnel management practices essential for organizational growth and sustainability.
• Initiated and conducted comprehensive training for all employees on HR department processes and procedures, ensuring a smooth transition and fostering a culture of understanding and compliance within the organization. Empowered staff members with the knowledge and tools necessary to effectively engage with HR services and contribute to a cohesive workplace environment
• Provide active support for developing and implementing HR policies and practices
• "Facilitated orientation training sessions for new employees, providing essential information about company policies, procedures, and culture. Through these sessions, ensured that new hires were equipped with the knowledge and resources needed to integrate seamlessly into their roles and contribute effectively to the organization from day one."
• Implement recruitment strategies for the efficient and timely hiring and placement of employees
• Support recruitment activities such as screening applicants, evaluating applicant qualifications, selection activities, & maintaining a recruitment database of qualified candidates
• Administration for candidate interviews and following up with line managers for interview feedback
• Conducting interviews and sorting through applicants to fill open positions
• Completing paperwork for new hires
• Implement the induction and orientation for new staff
• Support the drafting of employee contracts that are legally compliant with Jordanian Labor Law for employees & Monitor contract expiry and extension dates
• Oversee and follow up probationary review process
• Ensure exit procedures are carried out including the handing-in of all equipment, documentation and liaise with the Finance for final payments
• Responsible for Manpower plan preparations
• Ensure that all staff members are familiar with HRMS and their responsibilities regarding time sheets, leave applications and sickness reporting
• Act as liaison officer for Al -kindi hospital with social security to handle all the issues & ensuring the compliance with labor law and social security regulations
• Prepare Payroll and benefits reports for all employees by calculating wages, insert bonuses, commissions, taxes & other deductions
• Collecting daily, weekly, and monthly employee time sheets & calculating employee work hours
• Follow up the employee vacation & leave transactions through mobile application of VOLT system
• Follow up any updates on VOLT- HRMS system to Support HR department to optimize the usage of all system features in an effective and efficient manner
• Prepare HR correspondence, letters, memos, forms Experience certificate & announcement
• Preparing & Sending out offer letters
• Ensure that employees knows the policy and procedures
• Updating & handling out contract of employment
• Annual reviews for all staff in conjunction of employment.

As a Senior Human Resources Officer, I successfully implemented and improved HR systems, including developing a structured leave and contract classification system for employees. In addition, efficiently organize and maintain comprehensive personnel files, ensuring accurate documentation and streamlined personnel management processes.

• "Led the successful accreditation process for ISO 15189, ensuring adherence to rigorous quality standards and enhancing the lab's credibility and reliability. Collaborated closely with consultants to spearhead projects aimed at optimizing patient sample processing, resulting in efficient workflows and timely delivery of accurate test results."