Kristen Dababneh
Amman,CO
Summary
Proven track record in enhancing customer satisfaction and managing complex situations, as demonstrated at Grill By Ray. Skilled in multitasking and guest relations management, I excel in fast-paced environments, significantly improving client satisfaction and operational efficiency. Adept at fostering inclusive environments and resolving escalated issues, I bring a strong work ethic and a team player attitude to achieve outstanding results.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Special Needs Assistant
Apex Social Group
01.2023 - 05.2024
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Evaluated client progress toward established annual and quarterly goals.
Call Center Representative
Grill By Ray
01.2020 - 12.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Front Office Agent
Koa Campgrounds
04.2019 - 10.2019
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
Education
Associate of Visual Communications -
San Diego Mesa Colege
San Diego, CA 05.2001 -
GED -
Bellus Academy
Esthetics 05.2001 -
Skills
Multitasking proficiency
Guest Relations
Strong Work Ethic
Guest Relations Management
Team player attitude
Reservation Management
Timeline
Special Needs Assistant
Apex Social Group
01.2023 - 05.2024
Call Center Representative
Grill By Ray
01.2020 - 12.2022
Front Office Agent
Koa Campgrounds
04.2019 - 10.2019
Associate of Visual Communications -
San Diego Mesa Colege
05.2001 -
GED -
Bellus Academy
05.2001 -
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