Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kholoud Darwiesh

Kholoud Darwiesh

Technical Writer & Sales Support
Amman,Jordan

Summary

Detail-oriented team player with excellent organization skills. Capability to manage numerous projects simultaneously with high accuracy.

Overview

11
11
years of professional experience
1
1
Certification
2
2
Languages

Work History

Senior Technical Writer

Information Technology & Automation Co ITAC
10.2020 - Current

1- Improved team productivity by managing projects effectively and prioritizing activities based on deadlines and available resources.
2- Regular meetings with stakeholders were organized to receive feedback on documentation needs, ensuring that project goals and end-user requirements were aligned.
3- Created extensive technical documentation and user guides for technical products.
4- Mentored junior technical writers, offering advice on best practices and encouraging professional development among team members.
5-Edited and proofread technical materials to ensure accuracy and uniformity.
6- Created online tutorials and web-based training modules for software applications.
7- Successfully completed tasks within tight timeframes.

8- Assisted sales teams with customized documentation to demonstrate product capabilities during client presentations, resulting in increased revenue possibilities.
9- Collaborated with software developers, product managers, and other departments to ensure the correctness and completeness of technical documentation.
10- Reduced customer support questions by 15% by creating simple troubleshooting instructions and FAQs for end users.
11- Enhanced customer satisfaction with software products by developing clear, succinct, and accurate help files and user manuals.

Research Assistant

The University Of Jordan
06.2018 - 06.2020

1. Data Collection and Analysis: Gathering data from a variety of sources, such as surveys, interviews, or experiments, then evaluating it to reach relevant findings.

2. Writing: Drafting the paper's introduction, methodology, results, discussion, and conclusion. Ensures clarity, coherence, and conformance to academic writing guidelines.

3. Citation and Referencing: To avoid plagiarism and provide credit to original writers, properly cite sources and create a bibliography in accordance with the citation style chosen (e.g., APA, MLA).

4. Collaboration: Working with other academics, professors, or team members to generate ideas, examine drafts, and incorporate constructive input for development.

5. Presentation: Helping to prepare presentations or posters to share research findings at conferences, seminars, or workshops.


6. Revision and Editing: Participating in the revision and editing process.

Technical Writer

The Sun Limits Company
12.2012 - 01.2017

1.Understanding Requirements: Carefully reviewing the tender or bid papers to fully comprehend the project scope, technical specifications, and requirements.

2.Gathering Information: Working with subject matter experts, project managers, and stakeholders to collect key technical information such as project objectives, deliverables, timetables, and compliance requirements.


3. Writing Technical Content: Creating thorough technical papers such as tender proposals, bid answers, technical specifications, and solution architectures while following to the mandated structure and requirements.

4. Managing Revisions: Incorporating comments and revisions from stakeholders, reviewers, and subject matter experts in a timely way to finalize the document before submission.

5. Meeting Deadlines: Effective time management to meet tight deadlines and deliver high-quality technical documents within the required timeframe, assuring the organization's competitiveness in the bidding process.

Education

Bachelor of Computer Engineering -

The University of Science & Technology
Jordan
05.2001 -

Skills

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Certification

CCNA & CCNP CISCO Certificate

Timeline

Senior Technical Writer

Information Technology & Automation Co ITAC
10.2020 - Current

Research Assistant

The University Of Jordan
06.2018 - 06.2020

CCNA & CCNP CISCO Certificate

02-2013

Technical Writer

The Sun Limits Company
12.2012 - 01.2017

Bachelor of Computer Engineering -

The University of Science & Technology
05.2001 -
Kholoud DarwieshTechnical Writer & Sales Support