Khalid Hamdan
Amman
Summary
Driven by a results-focused approach, I leveraged problem-solving skills and quality control to enhance market competitiveness and customer satisfaction. Excelling in customer relations and communications, I significantly expanded clientele and maintained high performance standards, showcasing my ability to resolve issues and lead teams effectively.
Overview
5
5
years of professional experience
Work History
Bar Manager
West International Investment
11.2022 - 01.2024
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Coordinated themed nights attracting different demographics expanding overall clientele.
Supervisor of Operations
Taxes / US EAGALS
01.2019 - 01.2021
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Kept high average of performance evaluations.
Education
Bachelor of Science - Cybersecurity
University
Zarqa 04.2001 -
Bachelor of Science - Computer Information Systems (CIS)
Jordan University
Amman 04.2001 -
Skills
Call center experience
Problem-solving skills
Answering questions
Quality Control
Resolving issues
Customer Relations
Customer communications
Timeline
Bar Manager
West International Investment
11.2022 - 01.2024
Supervisor of Operations
Taxes / US EAGALS
01.2019 - 01.2021
Bachelor of Science - Cybersecurity
University
04.2001 -
Bachelor of Science - Computer Information Systems (CIS)
Jordan University
04.2001 -
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