Khaled MATOUQ
AMMAN,JORDAN
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Resourceful Operations Control Center Supervisor known for high productivity and efficient task completion. Possess specialized skills in strategic planning, crisis management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation under challenging conditions. Skilled Operations Control Center Supervisor with experience overseeing control center operations, managing teams, and implementing operational procedures. Strengths include the ability to identify and resolve complex technical issues, ensure smooth workflow, and maintain high standards of customer service. Prior roles have significantly improved efficiency and productivity through strategic planning and effective team leadership. Strategically minded professional in the field of command and control operations. Known for high productivity levels and the ability to efficiently tackle complex tasks with precision. Skilled in crisis management, operational planning, and communication coordination. Excels at problem-solving, decision-making, and leadership, ensuring successful outcomes in high-pressure environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Control Center Senior Manager
Royal Jordanian Airline
AMMAN, Jordan
01.2001 - Current
- Coordinated with other departments to ensure smooth operation of the control center and timely resolution of customer issues.
- Led investigations into incidents occurring within the control center, documenting findings thoroughly.
- Managed modifications and upgrades of facilities and critical systems to achieve optimal operational strength.
- Monitored system performance, identifying areas for improvement and implementing changes as needed.
- Provided technical support to personnel in order to resolve operational problems quickly and efficiently.
- Maintained up-to-date records of all personnel working in the control center.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Compiled, reviewed and interpreted information from inspections and recommended corrections to resolve deficiencies.
- Collaborated cross-functionally to expedite traffic movements and resource deployments.
- Evaluated command center information to identify need for high-level military and government reporting.
- Organized team meetings to discuss current projects and upcoming tasks.
- Managed critical communication links between air, naval and ground forces.
- Created detailed reports summarizing daily operations for senior management review.
- Participated in weekly status meetings with senior management regarding progress towards achieving goals set forth by leadership.
- Kept positive control of personnel and weaponry falling under command.
- Prepared and delivered situation updates, reports and graphic representations.
- Conducted regular meetings with staff to review performance metrics and identify areas for improvement.
- Managed daily operations of a 24 and 7 control center, ensuring that all staff were meeting performance expectations.
- Ensured compliance with applicable regulations by monitoring activities within the control center.
- Directed staff when assigning and prioritizing tasks.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Planning Manager
Royal jordanian
AMMAN, jordan
01.2013 - 01.2017
- Provided guidance to team members on best practices in project management.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular meetings with stakeholders to review progress and provide updates.
Duty Manager OCC
royal jordanian
AMMAN, jordan
01.2010 - 01.2013
- Delegated work to staff, setting priorities and goals.
Aircraft Dispatcher
royal jordanian
AMMAN, jordan
01.2005 - 01.2010
- Prepared flight plans that included details such as fuel requirements, alternate airports, navigation routes and estimated times of arrival.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Worked closely with Air Traffic Controllers to ensure efficient flow of air traffic around an airport.
- Coordinated changes to flight itineraries with appropriate air traffic control agencies.
- Prepared dispatch release documents for flights.
- Coordinated with pilots regarding changes in flight plans due to weather or other factors.
- Created flight briefings and detailed reports.
- Monitored aircraft with radar, computer equipment or visual references.
Controller at Operation Control Center
royal jordanian
AMMAN, jordan
01.2001 - 01.2005
Education
Bachelor of Arts - Banking And Financial Sciences
Al-Zaitouna University
Amman01-1999
Skills
- Incident investigation
- System performance monitoring
- Technical support
- Regulatory compliance
- Report preparation
- Cross-functional collaboration
- Data analysis
- Time management
- Problem solving
- Leadership
- Workflow control
- Communication skills
- Operations management
- Adaptability
- Stress management
- Personnel training
- Conflict resolution
- Crisis management
Certification
- Aircraft Dispatcher Course and JCAA dispatch license, 2005.
- Customer Care Course, 2005.
- Serving to gather, 2005.
- Sita Course, UK, 2006
- Safety Awareness Course, 2006.
- Dangerous Good Initial Course ,2007
- Basic Safety Course, 2008.
- Security Foundation of ground services course, 2009
- Supervisor skills Course, 2009.
- Cost Saving & Safety Course, UK 2010.
- ICAO Safety Management Systems (SMS) Training Course 2011
- Recurrent Airside Safety ,2011.
- Airline Operations Course, UK, 2014.
- Root cause analysis, 2019.
2023
- 11-13JUL2023 STRATEGIC LEADERSHIP
- 17JUL2023 PROBLEM SOLVING AND DECISION MAKING
- 24JUL2023 CONFLICT MANAGEMENT COURSE
- 21AUG2023 SITA E-WAS TRAINING
- 15OCT2023 MANAGING PEOPLE PERFORMANCE
- 30/31OCT PRESENTATION SKILLS
- 20/22 NOV 2023 E2 FLIGHT DISPATCH TRAINING COURSE
2024
- 05MAR ROOT CAUSE ANALYSIS
- 23/24JUN BUSINESS LETTER WRITING
- 29/30JUN PDC BEGINNER
- 01/02JUL PDC SUPPER USER
- 30SEP -2OCT POWER BI
2025
- 22/23JAN BASIC EXCEL COURSE
- 19/20FEB INTERMEDIANTE EXCEL COURSE
- 16/17APR2025 HR FOR NON-HR COURSE
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Timeline
Planning Manager
Royal jordanian
01.2013 - 01.2017
Duty Manager OCC
royal jordanian
01.2010 - 01.2013
Aircraft Dispatcher
royal jordanian
01.2005 - 01.2010
Operations Control Center Senior Manager
Royal Jordanian Airline
01.2001 - Current
Controller at Operation Control Center
royal jordanian
01.2001 - 01.2005
Bachelor of Arts - Banking And Financial Sciences
Al-Zaitouna University
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