Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Khaled Al-Omari

Cybersecurity & Cloud Computing Graduate
Amman

Summary

Cybersecurity & Cloud Computing graduate with a strong foundation in network security, networking, Linux system administration, and Python.

Holds industry-recognized training from Cisco Networking Academy and Red Hat Academy. Experienced in customer service, sales, and professional communication, with strong problem-solving and interpersonal skills.

Seeking to apply technical knowledge and develop expertise in cybersecurity and IT infrastructure.

Overview

2
2
Languages
4
4
Certifications
4
4
years of professional experience

Work History

Call Center Agent

Black Oasis
Amman
05.2025 - 08.2025

• Managed customer calls and addressed inquiries in a professional and efficient manner.
• Provided clear information and assistance based on customer needs.
• Maintained effective communication with customers and handled requests promptly.
• Contributed to a positive customer experience through professional and responsive service.

Car Shipping Agent

Al-Wathba Al-Jaddedeh Transport
Amman
07.2024 - 09.2024

• Coordinated vehicle shipping arrangements and followed up on transportation processes.
• Communicated with customers regarding shipping requirements and updates.
• Coordinated with relevant parties to ensure smooth shipping operations.
• Managed customer inquiries and provided timely assistance throughout the shipping process.

Call Center Agent

Extensya
Amman
02.2022 - 04.2022

• Handled customer calls and provided professional customer service.
• Communicated with customers clearly and professionally.
• Assisted customers with their inquiries and requests.

Smoking Accessories Trading

Freelance Sales Agent
Amman
01.2022 - 02.2022

• Managed sales activities and maintained professional relationships with customers.
• Followed up on customer orders and ensured timely communication throughout the sales process.
• Promoted products through direct customer engagement and marketing activities.
• Monitored inventory levels and coordinated product availability.
• Communicated with suppliers regarding orders, product availability, and related requirements.

Education

Bachelor of Science - Cybersecurity & Cloud Computing

Applied Science Private University
Amman, Jordan
04.2001 -

Skills

Technical Skills
Networking
Network Security
Linux System Administration
Python
Microsoft Office

Professional Skills
Problem Solving
Customer Service
Communication
Public Speaking
Digital Communication

Certification

NDG Linux Essentials course, Cisco Networking Academy, 2024-05-01

Timeline

Call Center Agent

Black Oasis
05.2025 - 08.2025

Car Shipping Agent

Al-Wathba Al-Jaddedeh Transport
07.2024 - 09.2024

Call Center Agent

Extensya
02.2022 - 04.2022

Smoking Accessories Trading

Freelance Sales Agent
01.2022 - 02.2022

Bachelor of Science - Cybersecurity & Cloud Computing

Applied Science Private University
04.2001 -
Khaled Al-OmariCybersecurity & Cloud Computing Graduate