Katrine Abu-Rumman
Amman
Summary
I am a proactive person who likes to ensure that I learn as much
as I can about the work that is expected of me to ensure that I
am organized and efficient in my work. I’m building a good solid
background in customer services and enjoy providing help and
support to people calling into the business. I am self-motivated,
work well under pressure and am diligent in my work. I like to
ensure that I do not leave any work undone and that I complete
the tasks I set for that day. I am an excellent communicator and
feel able to talk to most people comfortably.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
4
4
Certificates
4
4
Languages
Work History
Sales Assistant
AVOLTA
01.2024 - 12.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed transactions accurately while maintaining a high level of customer service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Freelance Social Media Manager
Self-employed | Remote
10.2020 - Current
- Oversaw social media accounts for multiple clients in diverse industries.
- Created content strategies to increase engagement and brand visibility.
- Designed and scheduled content across platforms such as Instagram, Facebook, and TikTok.
- Monitored analytics and provided performance reports to clients.
Education
BACHELOR'S DEGREE - FRENCH AND ENGLISH LANGUAGES AND LITERATURE
PETRA UNIVERSITY (UOP)
Amman 10.2015 - 7 2020
DIPLOMA - FRENCH LANGUAGE STUDIES, DELF A2
French institute
AmmanINTENSIVE ENGLISH LANGUAGE TRAINING - IELTS
British Council
Amman 12.2023 - Current
A1 - Spanish Language And Literature
Instituto Cervantes
AmmanSkills
Customer Relationship Management (CRM)
Certification
Certificate of thanks and appreciation, 02/01/24
Activities
- Part of the Ushers in Petra University., 07/01/16 - 12/31/16, Welcoming guests, directing guests to their seats, distributing programs, assisting guests, monitoring activity for safety, enforcing event rules, ensuring neatness, following emergency protocols.
- Voluntary Commitment, Leisure activities with orphans., Recreational visits for the elderly in nursing homes.
Timeline
Sales Assistant
AVOLTA
01.2024 - 12.2024
INTENSIVE ENGLISH LANGUAGE TRAINING - IELTS
British Council
12.2023 - Current
Freelance Social Media Manager
Self-employed | Remote
10.2020 - Current
BACHELOR'S DEGREE - FRENCH AND ENGLISH LANGUAGES AND LITERATURE
PETRA UNIVERSITY (UOP)
10.2015 - 7 2020
DIPLOMA - FRENCH LANGUAGE STUDIES, DELF A2
French institute
A1 - Spanish Language And Literature
Instituto Cervantes
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