Karim AlSharbaji
Operations Specialist
Amman,Swefieh
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Operations Specialist
Concentrix
Amman
01.2024 - Current
- Led daily operations for a high-performing team, ensuring alignment with business objectives and service level agreements (SLAs).
- Monitored and analyzed KPIs, identifying performance trends and implementing data-driven action plans that improved team productivity and efficiency.
- Supported senior management by preparing performance reports, dashboards, and actionable insights to guide strategic decisions.
- Coordinated with cross-functional teams (QA, Training, Workforce Management) to ensure smooth execution of operational initiatives.
- Tracked action items and ensured timely follow-up on key deliverables across stakeholders.
- Identified operational gaps and process inefficiencies, leading initiatives that enhanced workflow efficiency and service quality.
- Consolidated data from multiple sources to provide clear, structured reports for senior leadership.
Quality Mentor
Concentrix
Amman, Amman Governorate
04.2023 - 01.2024
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
Customer Support Advisor
Concentrix
Amman
10.2022 - 04.2023
- Maintained detailed records of customer interactions, allowing for better tracking of trends and improvements in service delivery.
- Participated in regular training sessions to stay up-to-date on industry developments and emerging trends related to support practices.
Content Moderators Team Head
CsMena
01.2022 - 09.2022
- Monitored daily operations, performance metrics, and workflow efficiency to meet SLA.
Civil Engineer
Kawar Energy
07.2021 - 01.2022
- Managed the execution of large-scale infrastructure projects, ensuring compliance with rigorous engineering standards, budgets, and timelines.
Education
Master of Science - Engineering Management – Systems & Industrial Engineering
University of Arizona & Princess Sumaya University For Technology
Amman, AM06.2023
Bachelor of Science - Civil Engineering
University of Jordan
Amman, AM09.2020
Skills
Strategic Problem Solving & RCA
Stakeholder Management
Strategic Analysis & Business Planning
Dashboard Development & Insights Generation
Logistics Coordination & Workflow Organization
Reporting & Data Analysis (Excel/Google Sheets – Advanced)
Project Management & Execution
Research & Market Analysis
Operations coordination
Operational efficiency
Project management
Process documentation
Timeline
Operations Specialist
Concentrix
01.2024 - Current
Quality Mentor
Concentrix
04.2023 - 01.2024
Customer Support Advisor
Concentrix
10.2022 - 04.2023
Content Moderators Team Head
CsMena
01.2022 - 09.2022
Civil Engineer
Kawar Energy
07.2021 - 01.2022
Master of Science - Engineering Management – Systems & Industrial Engineering
University of Arizona & Princess Sumaya University For Technology
Bachelor of Science - Civil Engineering
University of Jordan