Summary
Overview
Work History
Education
Skills
Timeline
Generic
KARAM HUSSAM TANBOUZ

KARAM HUSSAM TANBOUZ

Senior IT Specialist
Amman

Summary

Certified and experienced System Administrator with extensive knowledge in managing and maintaining Microsoft Server environments. Proficient in Active Directory, Group Policy, Hyper-V, Office 365, and troubleshooting complex system and network issues. Adept at ensuring business continuity, improving system performance, and providing top-tier technical support. Passionate about leveraging technology to optimize IT infrastructure.

Overview

15
15
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

IT SUPPORT / LAB SUPERVISOR

Middle East University
11.2023 - 12.2024
  • Install and configure software, hardware, and network components.
  • Ensure security and efficiency of IT infrastructure.
  • Monitor system performance and troubleshoot issues.
  • Identify system requirements and install upgrades.
  • Create backups and safeguard data.
  • Perform account setup for new and existing employees.
  • Conduct daily inspections of lab facilities to monitor performance and safety standards.
  • Created quality control reports on monthly basis.
  • Collaborated with IT support teams to resolve technical issues related to transcription hardware or software promptly, minimizing downtime.
  • Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.

SENIOR SYSTEM ADMINISTRATOR

Yan Industrial Trading Company
07.2023 - 11.2023
  • Configured and maintained Windows Server systems (DNS, DHCP, Active Directory, Group Policies, WSUS, Hyper-V).
  • Performed daily backups.
  • Troubleshot network issues and optimized system performance.
  • Assisted in developing disaster recovery plans and ensured compliance with IT policies.
  • Reduced downtime with proactive system monitoring and timely issue resolution.
  • Enhanced network performance by optimizing system configurations and implementing regular updates.
  • Implemented continuous improvement initiatives that led to more efficient workflow processes within the IT department.
  • Standardized server configurations for streamlined management across multiple locations.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

SENIOR IT OFFICER

Taleen Cafe
09.2022 - 02.2023
  • Provided technical support, troubleshooting, and maintenance of hardware, software, and networks.
  • Managed user access control system for data security.
  • Implemented measures to protect information during outages.
  • Maintained inventory of hardware components.
  • Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
  • Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
  • Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals.
  • Optimized server capacity by consolidating resources and virtualizing servers where necessary.

SYSTEM ADMINISTRATOR

Al-Hanan Hospital
03.2022 - 06.2022
  • Configured and maintained Windows Server systems (DNS, DHCP, Active Directory, Group Policies, WSUS, Hyper-V).
  • Installed hardware components according to best practices.
  • Monitored network services and system performance.
  • Provided technical support for system administration issues.
  • Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
  • Provisioned new software and hardware for use, following established security policies.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Enhanced team efficiency, automating routine administrative tasks to allow focus on strategic initiatives.

SENIOR IT OFFICER

Galaxy International Group
02.2020 - 08.2021
  • Developed and implemented IT strategies to optimize operations.
  • Managed Windows Server environments.
  • Conducted system analysis and application implementation.
  • Configured and maintained SQL Server
  • Coordinated secure system access of users to various department systems and platforms.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.

IT TECHNICAL SUPPORT SPECIALIST

Fastrabbit
02.2017 - 10.2018
  • Installed and maintained operating systems (Windows 10, 8, 7, Mac OS).
  • Performed regular maintenance tasks and virus scans.
  • Provided remote desktop support and user assistance.
  • Maintained inventory of IT equipment.
  • Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.

IT TECHNICAL SUPPORT SPECIALIST

Consolidated Contractors Company
06.2010 - 06.2016
  • Provided technical support for hardware and software issues.
  • Troubleshot network connectivity problems.
  • Created user accounts and managed secure access.
  • Assisted in implementation of IT policies and procedures.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.

Education

High School Diploma -

Al-Quds College
Amman, Jordan
01.2005 - 01.2007

Skills

DNS, DHCP, WSUS

Backup & Disaster Recovery

SQL Server

Network troubleshooting

VMware

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Timeline

IT SUPPORT / LAB SUPERVISOR

Middle East University
11.2023 - 12.2024

SENIOR SYSTEM ADMINISTRATOR

Yan Industrial Trading Company
07.2023 - 11.2023

SENIOR IT OFFICER

Taleen Cafe
09.2022 - 02.2023

SYSTEM ADMINISTRATOR

Al-Hanan Hospital
03.2022 - 06.2022

SENIOR IT OFFICER

Galaxy International Group
02.2020 - 08.2021

IT TECHNICAL SUPPORT SPECIALIST

Fastrabbit
02.2017 - 10.2018

IT TECHNICAL SUPPORT SPECIALIST

Consolidated Contractors Company
06.2010 - 06.2016

High School Diploma -

Al-Quds College
01.2005 - 01.2007

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KARAM HUSSAM TANBOUZSenior IT Specialist