Karam Ababneh

Monitored supply chain and managed logistics functions for company.

• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Tracked company equipment, tools and technology to manage inventory.
• Analyzed department metrics and performance and reported findings to management.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.
• Motivated and trained employees to maximize team productivity.

• Managed content distribution to online channels and social media platforms.
• Used content management system to analyze user engagement and website traffic metrics.
• Directed content of website by gathering information and integrating data from other departments.
• Conducted regular content audits to identify gaps and redundancies of content.

• Promoted company brand and unique offerings through personalized customer service.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Resolved concerns with products or services to help with retention and drive sales.
• Communicated with clients regarding account services, statements, and balances.

• Supported quality team members during corrective action updates.
• Integrated diagnostic automation to accelerate and sharpen post-production testing.
• Recommended revisions to internal controls and operational and management policies and procedures.
• Performed quality inspections and drafted reports to detail non-conforming material issues.
• Facilitated process improvements to successfully decrease errors.

• Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
• Performed quality control audits on pre-production supply chain, verifying continuity of raw materials.
• Expanded risk management measures through spot-checking and increased randomization of inspections.
• Supported quality team members during corrective action updates.