Kameel AL-Sakran

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Duties and Responsibilities:

• Client Database Development:Acquire new customers and enhance the existing client database by selecting, training, and leading the territory sales team, which serves as the internal representative for clients.
  
• Business Strategy Development:Set and implement smart strategic objectives aligned with the company’s vision and overall goals for each member of the territory sales team.
  Monitor performance progress by conducting regular, accurate weekly comparisons and making necessary corrective decisions based on the results.
  
• Pricing and Promotions Policy Application:Ensure clear and accurate application of the company’s pricing and promotions policies in line with business strategies.
  
• Weekly Scorecard Updates:Regularly update weekly scorecard boards to track team performance and maintain effective communication with all stakeholders.
  
• Frontline Team Interaction:Provide proper guidance and feedback to the frontline team based on their performance.
  
• Problem-Solving:Proactively address issues with innovative solutions that meet both customer and team needs efficiently.
  
• Performance Evaluation and Team Development:Assess employee performance through field visits and training sessions, and develop tailored improvement plans to enhance team efficiency.
  Lead by example through hands-on field visits and actively supporting the team in addressing challenges.
  
• Goal Achievement and Record Maintenance:Maintain accurate records of goals and achievements, ensuring regular follow-ups to meet the set objectives.
  
• Group Training:Conduct collective training sessions to improve team capabilities and boost overall performance.
  
• Team Support and Problem Resolution:Provide immediate support to the team in solving any work-related issues, fostering a productive and achievement-oriented environment.