Jumana Khattab
Amman
Summary
Seeking a Clinical Research Coordinator, Program Manager or Social Work Case Officer position where I can leverage my extensive experience as a research assistant, social services, case management, and cross-cultural counseling. Adept at designing and fostering programs that drive impactful community services and inclusivity.
Bilingual expert with fluency in Arabic and English. Six years of dedicated experience in refugee resettlement, case management, and social services. Master’s in Clinical Pharmacy with an emphasis on community health.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Health content writer
Avey Turk Company
Lusail
01.2025 - Current
- Authored well-researched articles and blog posts focused on health-related subjects.
- Maintained content accuracy while implementing SEO best practices throughout writing process.
- Partnered with editorial team to brainstorm and develop engaging content strategies.
- Edited and proofread all materials, ensuring adherence to rigorous editorial standards.
School Invigilator
British Council
Amman
05.2024 - Current
- Setting up the examination room, arranging stationery, and ensuring the correct materials are available.
- Ensuring candidates adhere to exam rules and regulations, preventing malpractice, and addressing any queries or irregularities.
- Safeguarding exam papers and materials, preventing unauthorized access, and ensuring a secure testing environment.
- Assisting candidates with information and directions, ensuring a positive and respectful environment.
- Following British Council and exam board guidelines for all aspects of the examination process, including data protection and child protection policies.
- Accurately recording attendance, late arrivals, and any incidents or irregularities.
- Promptly reporting any concerns or deviations from established procedures to the appropriate personnel.
- Collaborating with other invigilators and exam staff to ensure efficient and smooth exam delivery.
Intern At Relief and Social Services Department
UNRWA Jordan Field Office
Amman
02.2024 - 08.2024
- Supported Family Social Services teams by communicating with stakeholders and service providers arranging for appointments and collecting information.
- Assisted in reporting and translating area activities and success stories into English language.
- Undertook operational Support tasks to enhance department efficiency.
- Engaged in initiatives focused on women’s empowerment and gender equality utilizing feminist approaches to address community needs.
Lead Case Manager & Cultural Counselor
Department of Social Development
Saint John, Canada
01.2017 - 12.2022
- Assisted and guided over 500 clients with social assistance, offering transparent explanations of policies and services.
- Designed and led programs addressing barriers for immigrant women facing domestic violence, resulting in a 30% increase in service accessibility.
- Initiated and coordinated interpreter training workshops, streamlining communication between newcomers and diverse service providers.
- Spearheaded data management initiatives, enhancing the accuracy and efficiency of client referrals.
Clinical Research Associate
University of New Brunswick
Saint John, Canada
12.2020 - 08.2022
- Led the Tuberculosis Screening initiative targeting newcomers; successfully recruited, interviewed, and collected data from over 100 participants.
- Cultivated strategic partnerships with newcomer centers and YMCA, enhancing participant acquisition by 40%.
Refugee Health & Settlement Coordinator
YMCA Newcomer Connection
Saint John, Canada
01.2016 - 01.2017
- Instrumental in successfully settling over 200 Syrian refugees in Saint John, NB.
- Developed a streamlined system for facilitating medical appointments for refugees, bolstering communication between medical staff and patients.
- Collaborated intensively with Horizon Health members, devising and implementing actionable settlement plans.
Community Pharmacist & Health Advisor
White Lily Pharmacy
Amman
09.2006 - 09.2008
- Delivered personalized pharmaceutical care to diverse clients, ensuring timely and accurate dispensation of medications.
- Organized and conducted regular training for pharmacy staff, elevating service standards.
- Advised patients on potential medication interactions and side effects, enhancing patient trust and satisfaction.
Education
Master's Degree - Clinical Pharmacy
University of Jordan
Amman, Jordan01.2010
BSc - Pharmacy
University of Jordan
Amman, Jordan01.2006
Skills
- MS Office Suite
- ERP Systems
- Data Management
- Communication Tools
- Zoom
- Slack
- Microsoft Teams
Certification
- Motivational Interviewing, 04/01/17 - 12/31/20
- Case Management Assessment Tools, 01/01/21
- Overcoming Challenges in Career and Employment Services, 11/01/20
- Employability and Needs Assessment Communication Skills, 01/01/18
- Workplace Standard First Aid CPR/AED, 10/01/21
Personal Information
Nationality: Jordanian Canadian
Experience Years
6
Languages
- Arabic
- English
Timeline
Health content writer
Avey Turk Company
01.2025 - Current
School Invigilator
British Council
05.2024 - Current
Intern At Relief and Social Services Department
UNRWA Jordan Field Office
02.2024 - 08.2024
Clinical Research Associate
University of New Brunswick
12.2020 - 08.2022
Lead Case Manager & Cultural Counselor
Department of Social Development
01.2017 - 12.2022
Refugee Health & Settlement Coordinator
YMCA Newcomer Connection
01.2016 - 01.2017
Community Pharmacist & Health Advisor
White Lily Pharmacy
09.2006 - 09.2008
Master's Degree - Clinical Pharmacy
University of Jordan
BSc - Pharmacy
University of Jordan