Jumana Hiasat
Amman
Summary
A result-oriented Industrial engineer who combines various fields of engineering such as Project management, Production, Warehousing, Supply chain, and Process Development. I have developed my communication skills, teamwork skills, and people-management skills with my previous international experience.
Overview
7
7
years of professional experience
Work History
Operations and Account Relations Officer
British Council
06.2024 - Current
- Lead the coordination and delivery of IELTS exam sessions, ensuring full compliance with British Council and Cambridge Assessment standards.
- Manage end-to-end candidate experience, including registration, inquiry handling, and post-exam support, maintaining high levels of customer satisfaction.
- Liaise with test venues, invigilators, and examiners to ensure smooth operations and uphold test security and integrity.
- Contribute to logistics planning, scheduling, and reporting to support operational efficiency and continuous improvement.
Customer Service Advisor
Webhelp
07.2023 - 10.2023
Process Development Engineer
Lava Trading L.L.C
09.2021 - 02.2022
- Developing procedures and performing experiments require.
- Resolve technical issues.
Human Resources
Talal Abu-Ghazaleh Global
07.2021 - 09.2021
- Plan and coordinate the workforce to best use employees' talents
- Conduct new employee orientations
Business Management and Administration
Izzat Marji Group
02.2021 - 02.2021
- Data Analysis
- Performance Analysis
- Client Visits and Negotiations
Former Sales Associate
Zara Kids
06.2018 - 09.2018
- Increased store sales by providing excellent customer assistance.
- Utilized excellent selling approach; maintained strong product knowledge and styling capabilities.
- Ensured that products were available to customers and that products were folded and sized appropriately.
- Described merchandise and explained its use and care to customers.
- Demonstrated superior communication skills in dealing with customers.
Education
Bachelor's degree - Industrial Engineering
Applied Science Private University
Skills
- Risk assessment
- Stakeholder collaboration
- Safeguarding
- Client Relationship & Service Excellence
- Effective Cross-Functional Communication
- Precision & Quality Assurance
- Analytical Thinking & Problem Resolution
- Deadline-Driven Time Management
- Data Accuracy & Information Management
- Regulatory Compliance & Risk Mitigation
Accomplishments
- Strategic Resource Management & Cross-Departmental Collaboration: Led the equitable assignment and deployment of invigilators, part-time staff, and external personnel for IELTS exams across British Council and partner international schools, ensuring seamless operations and exam integrity.
- Comprehensive Vendor Development & Contract Oversight: Managed end-to-end vendor creation, onboarding, and contract administration, maintaining accurate records and receiving recognition for efficiency, professionalism, and strong vendor relationships.
- Impact-Driven Project Management: Coordinated a project with the Jordan River Foundation, facilitating free IELTS exams for refugees to enhance qualifications and expand educational and career opportunities.
- Safeguarding Leadership & Participant Wellbeing: Acted as a neutral and professional safeguarding representative, maintaining a calm and supportive environment, handling sensitive reports with full confidentiality, and escalating issues appropriately, demonstrating level-headed judgment and fostering trust.
Key Achievements at the British Council
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Operations and Account Relations Officer
British Council
06.2024 - Current
Customer Service Advisor
Webhelp
07.2023 - 10.2023
Process Development Engineer
Lava Trading L.L.C
09.2021 - 02.2022
Human Resources
Talal Abu-Ghazaleh Global
07.2021 - 09.2021
Business Management and Administration
Izzat Marji Group
02.2021 - 02.2021
Former Sales Associate
Zara Kids
06.2018 - 09.2018
Bachelor's degree - Industrial Engineering
Applied Science Private University
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