Jehad ALSOUFANI
Front Office Agent
Amman
Summary
Reception Clerk with front office experience in hotel check-in, check-out, night auditing, and guest assistance. Supports smooth arrivals and departures by handling reservations in the Opera system and resolving customer issues at the desk. Strengthens guest service through clear communication and steady coordination with other staff members.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Branch Manager of a Car Rental Office
Direct Rent A Car
07.2024 - Current
- July 2024 - Present
reception clerk
Petra Moon Luxury hotel
06.2023 - 06.2024
- Welcoming customers
- Performing night audit duties
- Customer check-in and check-out
- Reservations agent working on the Opera system
- June 2023 - June 2024
reception clerk
Mövenpick hotel
08.2016 - 03.2018
- Customer reception
- Customer check-in and check-out
- Customer assistance in case of problems
- Performing night auditing work
- August 2016 - March 2018
Education
Bachelor's degree - hospitality and hotel management
Jordan Applied University
Amman09-2015
Skills
Customer satisfaction
Sky Horizon
Guest relations
Complaint resolution
Front desk operations
Night audit
Reservation management
Check-in & check-out procedures
Shift supervision
Hotel occupancy coordination
Timeline
Branch Manager of a Car Rental Office
Direct Rent A Car
07.2024 - Current
reception clerk
Petra Moon Luxury hotel
06.2023 - 06.2024
reception clerk
Mövenpick hotel
08.2016 - 03.2018
Bachelor's degree - hospitality and hotel management
Jordan Applied University