Jawad Al-Shawabkeh
Amman
Summary
A professional self-motivated and well organized banker with 9+ years of experience in banks operations with a strong background in cards and payments (Issuing & Acquiring), seeking a challenging career opportunity to fully employ my skills and experience in making positive contributions and achieve the organization goals. Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Overview
12
12
years of professional experience
Work History
Senior Acquiring Relationship Manager
Capital Bank
Amman
09.2023 - Current
- Coaching and motivating the team to reach our goals and targets
- Support the team in their duties to their business portfolio
- Plan and execute clients visits / contacts to ensure sales and relationship targets are met
- Proper execution and achievement of sales and relationship management objectives plan in addition to ongoing monitoring of clients managed under own portfolio
- Assist in preparation of Payments and Acquiring annual objectives, target lists and action plan
- Engage with all internal and external stakeholders to achieve the department objectives
- Comply with regulatory requirements and ensure appropriate governance and good conduct, avoid, mispricing, conflict of interest, breach of confidentiality, fraud, and financial crime
- Coordinate with Business RMs / internal stakeholders to ensure Clients Satisfaction with the Bank
- Ensure highest active merchants' base ratio and lowest Zero Sales Accounts
- Maintain a positive culture of transparency, cooperation, teamwork and efficiency
- Propose ideas required to deepen the relationship with existing clients and to attract new clients
- Handling the big and key merchants for the department's portfolio
Institutional Digital Sales Officer 2
Capital Bank
Amman
03.2021 - 08.2023
- Achieving the Bank's Sales Plans, Objectives and Targets
- Set a deal pipeline to sell the Digital Solution and Cash Management products and services
- Site visits to the existing and new Institutional Client periodically in coordination with the related RM from Business team
- Be in direct contact with the Institutional Banking Client to answer their queries about the Digital Solutions and Cash Management Products and Services
- Follow up the negotiations with the client until an agreement is reached out
- Obtaining all the needed documents and data from the client
- Prepare the needed study 'if any' for any deal related to the Digital Solution and Cash Management Products and Services
- Prepare all the needed sales documentation and obtain the needed approvals 'if any' from the related parties
- Coordinate with any third party 'vendor or supplier' regarding new deals 'if needed'
- Coordinate with any third party 'vendor or supplier' regarding pricing the deal in coordination with the related RM and Business Heads
- Coordinate with the related department for any implementation needed after signing the contract with the client
- Carry out any other tasks and responsibilities assigned by the line manager
Cards Unit Officer
Bank Audi
Amman
09.2014 - 03.2021
- Support branches operations, process cards applications, modifications and cancelation requests
- Assist in new products and services launches by preparing the needed information and following up with the concerned departments such as Contactless cards, ATM Access fee
- Assist in managing the portfolio by tracking the performance and suggesting ways for improvements and by providing Daily/Monthly reporting and statistics
- Manage the process of cards issuing, renewals and delivery to branches
- Manage cards inventory system
- Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency
- Identify and address customer needs and expectations to ensure products are effectively managed for all target segments
Relationship officer
Bank Audi
Amman
09.2014 - 03.2021
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepared product or service reports by collecting and analyzing customer information
- Generated sales leads
Senior Branch Teller (Main Teller)
Bank Audi
Amman
09.2014 - 03.2021
- Handled all counter operations in compliance with existing regulations and internal policies that include counter activities
- Scanned and checked outward cheques details (date, amount, cheque number, bank number, branch number, and account number) using electronic check clearing system
- Handled cash deposits, cash withdrawals, certified checks, post-dated checks, checks ordering, incoming & outgoing transfers, foreign exchange operations, and local and foreign check clearance
- Electronic clearing checks system, inward & outward
- Archiving, scanning & documentation systems
- Track all daily transactions with tellers & clients before end of the working day
- Oversee daily ATM cash replenishment with tellers
Al-Ansari Exchange
12.2013 - 06.2014
- Sells and purchases all foreign currencies
- Processing wire transfers
Izzat Manasra Group
11.2012 - 11.2013
- Check the stocks in the stores by system and follow how on distribution to the market
Education
Bachelor's degree - Accounting
Al- Yarmouk University
01.2011
Skills
- Acquiring Business
- Senior Relationship manager
- Negotiation and finalizing deals
- Cards and Payments
- Consumer Banking Front Office / Operations
- Portfolio Management and Performance Tracking
- Customer Service & Relationship Management
- Organizational Skills and Attention to Details
- Data Analysis
- Inventory Management
- Excellent Communication Skills both written and verbal
- Revenue Growth
- Resource Planning and scheduling
- Relationship Building
- Client Engagement
- Customer Service
- Sales Reporting
Languages
- English
- Arabic
Personal Information
- Date of Birth: 02/17/88
- Gender: Male
- Nationality: Jordanian
- Marital Status: Single
Professionaldevelopmentcourses
- Reviewing A Comprehensive Course In Accounting (60 hours)
- Practical Ways To Profitable Customer Centricity (25 hours)
- Banking Checks From A Legal Perspective (20 hours)
- Banking Secrecy & Money Laundering (30 hours)
- Selling Skills & Customer Care (30 hours)
- Banking Forgery Detection (15 hours)
- Communicate to Serve (24 hours)
- Conflict Management (32 hours)
- Time Management (4 hours)
- Simulation Branch (15 hours)
- How to sell like a Professional (20 hours)
- Product Knowledge (20 Hours)
- Anti-Money Laundry Course (20 Hours)
- Visa Academy Workshop
Timeline
Senior Acquiring Relationship Manager
Capital Bank
09.2023 - Current
Institutional Digital Sales Officer 2
Capital Bank
03.2021 - 08.2023
Cards Unit Officer
Bank Audi
09.2014 - 03.2021
Relationship officer
Bank Audi
09.2014 - 03.2021
Senior Branch Teller (Main Teller)
Bank Audi
09.2014 - 03.2021
Al-Ansari Exchange
12.2013 - 06.2014
Izzat Manasra Group
11.2012 - 11.2013
Bachelor's degree - Accounting
Al- Yarmouk University
Similar Profiles
Naser YakhlefNaser Yakhlef
Quality Assurance Lead Associate CX&Contact Center at Capital BankQuality Assurance Lead Associate CX&Contact Center at Capital Bank
Laura KaelberLaura Kaelber
Senior Marketing Manager, B2B Commercial Bank at Capital BankSenior Marketing Manager, B2B Commercial Bank at Capital Bank
TONI EDWARDSTONI EDWARDS
Universal Banker at Capital BankUniversal Banker at Capital Bank
Marie Kettellie PIERREMarie Kettellie PIERRE
Cashier at Capital BankCashier at Capital Bank
Ahmed Al-SharawnehAhmed Al-Sharawneh
Electrical Engineer at Self-employeedElectrical Engineer at Self-employeed