Jared Maloney

Specializing in server administration and ensuring the integrity of tactical systems and equipment organic to the unit. Briefing staff officers on the operational status of communications equipment, as well as providing any additional context to assist in proper mission planning. Performing preventative maintenance on equipment, supplemented by documentation annotating any significant faults that were outside the local means of repair. Leading routine training on proper security procedures as it pertains to computers and equipment, and operational use of applications and software.

Provided statewide end-user support for enterprise computer systems and peripheral equipment. Documented incident report data and the remedial actions taken towards resolution using Remedy ticketing software. Collaborated with other system administrators on the documentation of standardized operational procedures for equipment and use of applications. Coordinated with other branches on the diagnostic testing and deployment of network equipment to multiple facilities throughout the state. Served as the primary point of contact for training and maintenance for all token-based authentication relevant to government information systems within the state domain.

Fostered an enriching consumer experience with customers in-store by connecting and understanding their situational needs. Utilizing probed information in conjunction with knowledge and expertise of Apple’s lineup of products and services, to present them with an array of optimal solutions. Established rapport with customers by offering loyalty options such as business accounts or educational discounts. Provided comprehensive training and setup assistance to ensure the confidence of customers with newly acquired products and solutions. Assisted in the collective effort to encourage a developmental work environment that promoted growth and investment in constituent team members.