Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janna Yaseen

Janna Yaseen

Operations Team Manager
Amman

Summary

Experienced operations team leader with strong background in managing teams, complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Dedicatedin customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals .

Overview

4
4
years of professional experience

Work History

Team Leader

Concentrix
9 2021 - Current
  • Determined client needs by observing customers, collecting surveys, and analyzing their feedback.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
  • Led staff meetings to delegate tasks, assign workloads, and communicate changing priorities.
  • Integrated process improvements to optimize overall workflow and efficiency.
  • Coordinated strategic plans for administrative services management and optimization to best use available resources.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Quality Analyst

Concentrix
12.2020 - 09.2021
  • Conducted performance tests, assessing features including functionality, reliability, performance, and quality.
  • Provided daily, weekly, and monthly quality information to key stakeholders, enabling informed decision-making.
  • Coordinated and participated in internal and external quality management system audits to guarantee product and quality specifications.
  • Monitored and reported consumer complaints, highlighting trends, and triggering action plans for immediate response.
  • Provided expert coaching and training for new team members.

Education

Bachelor of Arts (B.A.) - English and Turkish Languages and Literature

University of Jordan

Skills

Training and development

KPI management

Technological expertise

Priority management

Team building coordination

Customer satisfaction focused

Client relations specialist

Team management

Deadline-orientated

Languages

Arabic
Proficient
C2
English
Proficient
C2
Turkish
Upper intermediate
B2

Timeline

Quality Analyst

Concentrix
12.2020 - 09.2021

Team Leader

Concentrix
9 2021 - Current

Bachelor of Arts (B.A.) - English and Turkish Languages and Literature

University of Jordan

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Janna YaseenOperations Team Manager