Jamal Suleiman
Amman,AM
Summary
Versatile and results-driven professional with a diverse background in theatrical performance, public relations, business development, and risk management. Adept at connecting with individuals from various walks of life, demonstrating strong communication skills and the ability to present complex concepts to diverse audiences. . Certified Risk Analyst with expertise in risk assessment, risk register-heat mapping, anti-bribery and corruption, incident management, incident reporting, and business continuity planning. Recognized for excellent problem-solving abilities and commitment to quality assurance. A Jack of All Trades capable of navigating and resolving challenges in dynamic environments.
Overview
9
9
years of professional experience
Work History
Theatre Director
Studio8 Dance Company
Amman, AM
03.2021 - 11.2023
- Developed creative concepts for new productions in consultation with producers and writers.
- Oversaw all aspects of theatrical production from pre-production to performance, including casting, rehearsals and set design.
- Tackled issues with crew members and actors immediately to achieve quick and effective resolution while keeping projects on schedule.
- Worked closely with choreographers to perfect performance of dance moves.
- Supervised volunteers providing assistance in various aspects of the festival planning and execution.
- Maintained adherence to participants requirements through delegation, prioritizing and management of production phases from concept to execution.
RISK ASSOCIATE
GIG / Arab Orient Insurance
07.2020 - 11.2020
- Contributed to assessing risks within different departments.
- Developed Incident Management and Anti bribery policies.
- Kept corporate risk registers up to date with accurate information and implemented Risk Control Self Assessment ''RCSA''.
- Documented and reported on key risks and recommended mitigation strategies.
Business Developer
MENA iTECH
Amman, AM
07.2018 - 12.2018
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Trained on developing and promoting successful companies sales and account management.
- Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.
Customer Service Representative
Zain Telecommunication
Amman, AM
01.2016 - 06.2016
- Provided timely, courteous, and knowledgeable responses to information requests.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Accepted inbound calls and reached out to connect with customers in need of service and support.
- Documented customer inquiries and resolutions in a CRM system.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Swimming Instructor (Freelancer)
Modern Montessori School
Amman, AM
04.2015 - 08.2018
- Explained and taught proper swimming drills and exercises.
- Maintained a safe and enjoyable learning environment for students.
- Participated in continuing education courses related to aquatics instruction.
- Communicated effectively with parents about their child's progress in the program.
Education
Bachelor's of Risk Management -
American University of Madaba
05.2021
Skills
- Theatrical Performer and Director
- Swimming Instructor
- Public Relations
- Business Developer
- Strong communication skills
- Excellent problem solver
- Strong written and spoken communication skills
- Capable of presenting complex concepts to wide variety of audiences
- Leading a team of over 15 people on a certain project
- Certified Risk Analyst
- Quality Assurance
- Risk assessment
- Risk register - Heat mapping
- Anti-bribery and corruption
- Incident Management
- Incident reports
- Business Continuity Planning
- Risk Mitigation
Languages
Arabic
First Language
English
Proficient (C2)
C2
Timeline
Theatre Director
Studio8 Dance Company
03.2021 - 11.2023
RISK ASSOCIATE
GIG / Arab Orient Insurance
07.2020 - 11.2020
Business Developer
MENA iTECH
07.2018 - 12.2018
Customer Service Representative
Zain Telecommunication
01.2016 - 06.2016
Swimming Instructor (Freelancer)
Modern Montessori School
04.2015 - 08.2018
Bachelor's of Risk Management -
American University of Madaba
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