Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Jafar Zaraq

Jafar Zaraq

Customer Service Team Lead
Amman

Summary

I'm an Experienced Team Leader with a solid history of delivering results and creating high-performance teams. My focus is on the continuous development of the organization, ensuring that team targets are consistently met in alignment with business requirements. My expertise lies in leading teams to success through strategic planning, effective communication, and fostering an environment of growth and excellence.

Overview

11
11
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Team Leader

Detroit Axle
Amman, Amman Governorate
10.2023 - 02.2025
  • EBay listing management and Amazons' Seller central, Floor support, Quality and coaching, FedEx and shipment tracking Ship station.
  • Team management: coaching, RTM, WFM, Performance management.
  • Updating eBay's Listings and charts.
  • Updating Amazon shipment Tracking, listing, all seller central operations.
  • Deposco and Ship station management.
  • EDesK management and assignments.
  • FedEx carrier Tracking management.
  • Handling top confidential accounts and legal disputes operations.
  • Provide necessary support for the agents when needed.
  • Contact: -M.Alzoul +962790330793
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Customer Care Professional

National and international
Amman
01.2014 - 10.2020
  • Team management: coaching, RTM, WFM, Performance management.
  • Quality Department: operations quality assurance.
  • Directly communicate with the client requirements and update the training process.
  • Training new employees.
  • Handling multiple accounts at the same time.
  • Contact: Available upon request
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Science - Electrical Engineering

BAU-Al-Balqa Applied University
Amman, Jordan
01.2016 - 01.2022

Diploma - Electrical Engineering

Shamel Khwarizmi University Technical College
Amman, Jordan
01.2012 - 01.2014

Skills

Timeline

Team Leader

Detroit Axle
10.2023 - 02.2025

Bachelor of Science - Electrical Engineering

BAU-Al-Balqa Applied University
01.2016 - 01.2022

Customer Care Professional

National and international
01.2014 - 10.2020

Diploma - Electrical Engineering

Shamel Khwarizmi University Technical College
01.2012 - 01.2014
Jafar ZaraqCustomer Service Team Lead