Jafar Zaraq
Customer Service Team Lead
Amman
Summary
I'm an Experienced Team Leader with a solid history of delivering results and creating high-performance teams. My focus is on the continuous development of the organization, ensuring that team targets are consistently met in alignment with business requirements. My expertise lies in leading teams to success through strategic planning, effective communication, and fostering an environment of growth and excellence.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Team Leader
Detroit Axle
Amman, Amman Governorate
10.2023 - 02.2025
- EBay listing management and Amazons' Seller central, Floor support, Quality and coaching, FedEx and shipment tracking Ship station.
- Team management: coaching, RTM, WFM, Performance management.
- Updating eBay's Listings and charts.
- Updating Amazon shipment Tracking, listing, all seller central operations.
- Deposco and Ship station management.
- EDesK management and assignments.
- FedEx carrier Tracking management.
- Handling top confidential accounts and legal disputes operations.
- Provide necessary support for the agents when needed.
- Contact: -M.Alzoul +962790330793
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Customer Care Professional
National and international
Amman
01.2014 - 10.2020
- Team management: coaching, RTM, WFM, Performance management.
- Quality Department: operations quality assurance.
- Directly communicate with the client requirements and update the training process.
- Training new employees.
- Handling multiple accounts at the same time.
- Contact: Available upon request
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Electrical Engineering
BAU-Al-Balqa Applied University
Amman, Jordan 01.2016 - 01.2022
Diploma - Electrical Engineering
Shamel Khwarizmi University Technical College
Amman, Jordan 01.2012 - 01.2014
Skills
Leadership Abilities
Communication Skills
Problem Solving
Emotional intelligence
Time Management
CRM systems
Analytical Skills
Training & Development
Conflict Resolution
Adaptability
Team supervision
Work planning
Timeline
Team Leader
Detroit Axle
10.2023 - 02.2025
Bachelor of Science - Electrical Engineering
BAU-Al-Balqa Applied University
01.2016 - 01.2022
Customer Care Professional
National and international
01.2014 - 10.2020
Diploma - Electrical Engineering
Shamel Khwarizmi University Technical College
01.2012 - 01.2014