Exceptional at operating personal computer and quick software learning
Jaber Alrababah
Agent.
Amman
Summary
Proven leader and efficient problem-solver, adept at enhancing productivity and resolving. At Talabat, led initiatives that surpassed monthly goals through staff education and supportive communication. Skilled in report preparation and adaptability, consistently achieving high company expectations and operational excellence.
Overview
9
9
years of professional experience
Work History
Agent Services Representative
Csmena
6 2024 - Current
- Handled escalated issues professionally while collaborating closely with relevant stakeholders towards prompt resolution.
- Delivered high standers customer service to worldwide customers.
- Collaborated with colleagues to develop and implement new strategies for efficiency during work.
- Handled over customer's 400 ticket's within less than 2 months.
- Followed up on department reports, contact information and missing enrollment and agent information.
- Achieved established monthly goals.
- Balanced competing priorities effectively while consistently delivering high-quality support to both agents and customers alike.
Supervisor/Super Captain
Talabat
05.2021 - Current
- Oversaw daily operations of logistics department, ensuring smooth workflow and timely completion of tasks which includes but not limited to money deposits, courier's performance,salaries, complaints, general issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- increased team performance and income by 15% through personalized training and guidance.
- Handled courier's complaints, resolved issues, to meet courier's expectations while keep inline with company policies.
- Monitored workflow to improve employee time management and increase productivity and income.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
PC Technical Specialist
Space
03.2015 - 07.2019
- Customized setups for individual users based on their unique needs, enhancing overall productivity levels within workplace.
- Coordinated with vendors to procure necessary equipment while adhering to budgetary constraints.
- Built over 200 gaming pc's.
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
- Evaluated new technologies and made recommendations for upgrades, staying current in industry trends and advancements.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
Education
Training Diploma - Heating, Air Conditioning, And Refrigeration Installation And Repair
University of Jordan
Amman2017
Skills
ICDL
Efficiency
Productivity
Adaptability
Multi Tasking
Problem solving
Staff education and training
Report preparation
Critical Thinking
Active Listening
Staff Management
Employee Motivation
Staff Discipline
Software
Languages
Arabic
Advanced
C1
English
Advanced
C1
Interests
Self-Improvement: Dedicated to continuous personal growth, I actively seek opportunities to enhance my skills and knowledge I engage in various activities such as online courses and workshops to stay updated with the latest trends and techniques in my field
Reading: Passionate about reading, I enjoy exploring a wide range of genres including fiction, non-fiction, and professional development books This hobby not only broadens my perspective but also fuels my creativity and critical thinking
Writing: An avid writer, I take pleasure in crafting both creative and professional content Whether it’s blogging, composing articles, or working on personal projects, writing allows me to express ideas clearly and effectively while honing my communication skills
Graphic Design: Enthusiastic about graphic design, I enjoy creating visually compelling designs using various tools and software This interest enables me to blend creativity with technical skills, producing designs that effectively communicate messages and engage audiences
Gaming: Engaged in gaming as a means of relaxation and strategic thinking, I appreciate the complex problem-solving and teamwork elements found in many games This interest enhances my ability to think critically and approach challenges with a strategic mindset
Timeline
Supervisor/Super Captain
Talabat
05.2021 - Current
PC Technical Specialist
Space
03.2015 - 07.2019
Agent Services Representative
Csmena
6 2024 - Current
Training Diploma - Heating, Air Conditioning, And Refrigeration Installation And Repair
University of Jordan
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