Islam omar Alomari
Jordan
Summary
I bring over three years of hands-on experience in Internal Audit and Risk Advisory, with a proven track record in executing internal audit engagements, compliance and process reviews, control assessments, and the development and evaluation of policies and procedures. My experience spans clients across both public and private sectors in Qatar. I am recognized for strong critical thinking, creative problem-solving, clear and effective communication, meticulous attention to detail, and a confident, executive-level presence.
Overview
6
6
years of professional experience
Work History
Freelancer Customer Service
Hunter
Qatar
02.2023 - 05.2025
- QDB and Ikea project:
- Take ownership of customer issues.
- Troubleshoot problems and drive resolutions.
- Escalate unresolved issues to relevant internal teams.
- Collect prompt and accurate customer feedback.
- Document knowledge as solution articles.
- Ensuring the customer receives an effective service by being efficient,knowledgeable, and consistent in delivery, to achieve first contactresolution.
Document Controller and Internal Auditor
Rodl & Partner
Doha
07.2021 - 12.2022
- Internal Audit - Alsaad Club project : Objectively review an organizationʼs business processes.
- Evaluate the efficacy of risk management procedures that are currently in place.
- Protect against fraud and theft of the organizationʼs assets.
- Ensure that the organization is complying with relevant laws and statutes.
- Make recommendations on how to improve internal controls and governance processes.
- Financial audit: performance reconciliation, payments, revenue, and expense review verifying the accuracy of the records.
- Documents review conducted documents to review to ensure that batches/supporting documents in both (Sales and Purchases) are in place.
- Preparing analytical reports for clients' statistics to support business improvements.
- Supported the Corporate Governance review to ensure compliance with the QFMA CG code for several listed companies in Doha.
- Participated in multiple audit engagements in different industries and assisted in preparing and communicating management recommendation reports.
- Maintained communication channels with management for regular reporting of audits, compliance issues, and matters for discussion and resolution.
- Document Controller: Ensure the document management system is maintained accordingly and in compliance with the established policies and control the numbering, filing, and retrieval of all documents across Rodl & Partner.
- Perform administrative tasks such as typing, printing, copying, scanning, binding, etc.
- Implement and maintain document control processes and procedures.
- Manage and update standardized forms and templates for all document control-related work across Rodl & Partner.
- External Editor - Group Holding Company project: Inspect financial statements to catch errors, misstatements, and fraud.
- Performing audits on systems, operations, and accounts.
- Reporting audit findings and recommending improvements.
Analyst - Customer Service Representative
Protiviti
Doha
11.2019 - 07.2021
- Company Overview: Qatar's Internal Audit & Risk Advisory (Middle East)
- Answered inquiries and resolve issues of customers over calls and emails and escalate the issue to the relevant departments when required.
- Maintained a customer account information database and prepared monthly reports on customer satisfaction.
- Conducted various audits of key corporate functions for leading clients in different industries such as retail and financial institutions.
- Development and support for several successful proposals, bids, and service offerings to win new business/projects for Protiviti.
- Qatar's Internal Audit & Risk Advisory (Middle East)
Education
Bachelor of Commerce - Finance and Banking
Yarmouk University
Irbid, Jordan06.2019
Skills
- Understanding of various eDocuments management
- Communication skills
- Proficient in Microsoft Office and Document Management
- Customer Support
- Logical
- Analytical
- Problem-solving
Languages
- English
- Arabic
Personal Information
- Date of Birth: 03/31/96
- Gender: Female
- Nationality: Jordanian
- Marital Status: Single
Languages
Arabic
First Language
English
Advanced
C1
Timeline
Freelancer Customer Service
Hunter
02.2023 - 05.2025
Document Controller and Internal Auditor
Rodl & Partner
07.2021 - 12.2022
Analyst - Customer Service Representative
Protiviti
11.2019 - 07.2021
Bachelor of Commerce - Finance and Banking
Yarmouk University