Summary
Overview
Work History
Education
Skills
Timeline
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Imad  Alnaser

Imad Alnaser

Front Office
Amman,AM

Summary

Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Front Office Manager

Shams Alweibdeh Hotel
Amman, Amman
11.2018 - 07.2022
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.

Receptionist

Region Hotel
Amman
10.2015 - 11.2018


  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.

Front Desk Receptionist

Days Inn Hotel
Amman, Amman
02.2013 - 09.2015


  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Receptionist

Golden Hotel
Amman, Amman
03.2010 - 02.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

IT

Sweleh High School
Amman
09.2005 - 07.2007

Skills

Documentation and control

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Timeline

Front Office Manager

Shams Alweibdeh Hotel
11.2018 - 07.2022

Receptionist

Region Hotel
10.2015 - 11.2018

Front Desk Receptionist

Days Inn Hotel
02.2013 - 09.2015

Receptionist

Golden Hotel
03.2010 - 02.2013

IT

Sweleh High School
09.2005 - 07.2007
Imad AlnaserFront Office