Summary
Overview
Work History
Education
Skills
Technical And Soft Skills
References
Timeline
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Ibrahim Shrem

Senior Global Customer Care Representative
Amman,AM

Summary

Utilizing a profound understanding of finance gained from a master's degree in finance, along with practical experience in the banking industry, to secure a dynamic role contributing to financial analysis, investment management, and risk assessment processes. Seeking opportunities to apply expertise in financial modeling, data analysis, and client relationship management to drive organizational success and achieve strategic objectives in the finance sector.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Senior Global Customer Care Representative

Arab bank plc
12.2020 - Current
  • Reporting directly to contact center supervisor
  • Handle incoming calls from clients.
  • Assess client issues by accessing various systems within the bank
  • Liaise with relevant departments to resolve client issues
  • Participate in testing new systems.
  • achieving annual sales targets

Customer Service Executive S&S

Aramex international
10.2020 - 12.2020
  • Reporting to the team leader.
    Receiving customer emails and responding to inquiries.
    Resolving shipment-related issues.
    Contacting customers by phone in critical cases.
    Closing issues and reporting back to the team leader

Ground Operation Officers

Royal Jordanian Airlines
07.2018 - 10.2018
  • Deliver professional check-in service at the airport
  • Meet, greet, and assist passengers at boarding gates & on departure
  • To announce flight details and keep passengers informed
  • To monitor and ensure smooth baggage movement
  • To adhere to Company Policies and Standard Operating Procedures.

Education

M.D. - Banking And Finance

Institute of Banking Studies,University of Jordan
Jordan
09.2022 - 06.2024

Bachelors - Accounting

University of Jordan
Jordan
06.2016 - 06.2020

Skills

Customer Service

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Technical And Soft Skills

  • Communication and Presentation
  • Collaboration and Teamwork
  • Leadership and Management
  • Problem-solving and Decision-making
  • Analytical Thinking
  • Attention to Detail
  • Adaptability and Flexibility
  • Time Management
  • Client Relationship Management

References

Available on request

Timeline

M.D. - Banking And Finance

Institute of Banking Studies,University of Jordan
09.2022 - 06.2024

Senior Global Customer Care Representative

Arab bank plc
12.2020 - Current

Customer Service Executive S&S

Aramex international
10.2020 - 12.2020

Ground Operation Officers

Royal Jordanian Airlines
07.2018 - 10.2018

Bachelors - Accounting

University of Jordan
06.2016 - 06.2020

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Ibrahim ShremSenior Global Customer Care Representative