Ibrahim Shrem
Senior Global Customer Care Representative
Amman,AM
Summary
Utilizing a profound understanding of finance gained from a master's degree in finance, along with practical experience in the banking industry, to secure a dynamic role contributing to financial analysis, investment management, and risk assessment processes. Seeking opportunities to apply expertise in financial modeling, data analysis, and client relationship management to drive organizational success and achieve strategic objectives in the finance sector.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Senior Global Customer Care Representative
Arab bank plc
12.2020 - Current
- Reporting directly to contact center supervisor
- Handle incoming calls from clients.
- Assess client issues by accessing various systems within the bank
- Liaise with relevant departments to resolve client issues
- Participate in testing new systems.
- achieving annual sales targets
Customer Service Executive S&S
Aramex international
10.2020 - 12.2020
- Reporting to the team leader.
Receiving customer emails and responding to inquiries.
Resolving shipment-related issues.
Contacting customers by phone in critical cases.
Closing issues and reporting back to the team leader
Ground Operation Officers
Royal Jordanian Airlines
07.2018 - 10.2018
- Deliver professional check-in service at the airport
- Meet, greet, and assist passengers at boarding gates & on departure
- To announce flight details and keep passengers informed
- To monitor and ensure smooth baggage movement
- To adhere to Company Policies and Standard Operating Procedures.
Education
M.D. - Banking And Finance
Institute of Banking Studies,University of Jordan
Jordan 09.2022 - 06.2024
Bachelors - Accounting
University of Jordan
Jordan 06.2016 - 06.2020
Skills
Customer Service
Documentation and Reporting
Complaint Handling
Problem Resolution
Decision Trees
Analytical Thinking
Time Management
Multitasking Abilities
Technical And Soft Skills
- Communication and Presentation
- Collaboration and Teamwork
- Leadership and Management
- Problem-solving and Decision-making
- Analytical Thinking
- Attention to Detail
- Adaptability and Flexibility
- Time Management
- Client Relationship Management
References
Available on request
Timeline
M.D. - Banking And Finance
Institute of Banking Studies,University of Jordan
09.2022 - 06.2024
Senior Global Customer Care Representative
Arab bank plc
12.2020 - Current
Customer Service Executive S&S
Aramex international
10.2020 - 12.2020
Ground Operation Officers
Royal Jordanian Airlines
07.2018 - 10.2018
Bachelors - Accounting
University of Jordan
06.2016 - 06.2020