Ibrahim Ghanem
Amman
Summary
Operations Manager and Civil Engineer with strong analytical and statistical skills, combining engineering precision with operations leadership. Skilled at optimizing processes, coordinating cross-functional teams, and leveraging data-driven strategies to enhance efficiency and customer satisfaction. Proven record of measurable improvements in fleet performance, cost control, and project delivery. Highly driven, detail-oriented, and passionate about applying statistical analysis to solve operational challenges.
Overview
7
7
years of professional experience
Work History
Operations Manager
Zooningcode Trucking
TORNTO
09.2022 - Current
- Directed daily operations for a regional trucking company, managing driver scheduling, dispatching, and workforce planning.
- Developed SOPs that improved delivery performance, reducing delays by 18%.
- Introduced KPI dashboards to monitor fleet performance, improving on-time deliveries by 22%.
- Coordinated with technical teams to adopt GPS and telematics systems, increasing ETA accuracy by 15%.
- Built incentive programs that boosted driver retention rates by 12% year-over-year.
Operations Manager
Concord Trucking
NORTH YORK
03.2022 - 09.2022
- Oversaw local and cross-border fleet operations, optimizing route planning to cut fuel costs by 10%.
- Reduced operational downtime through preventive maintenance, lowering delays by 14%.
- Enhanced client satisfaction by resolving disruptions promptly, achieving a 95% positive feedback rate.
Translator/Transcriber
Winterlights Labs
TORNTO
07.2021 - 02.2022
- Delivered accurate translations and transcripts, improving multilingual project delivery timelines by 20%.
- Supported cross-functional teams, strengthening partner satisfaction metrics.
Senior Civil Engineer
Arab Construction & Contracting Co.
AMMAN
05.2019 - 07.2021
- Directed large-scale construction projects with budgets exceeding $5M.
- Optimized resource allocation, reducing project waste by 15%.
- Enforced SOPs across site operations, cutting compliance issues by 25%.
Civil Site Engineer
Ghanim & Dagash Co.
AMMAN
07.2018 - 04.2019
- Supervised site operations, ensuring safety compliance and design accuracy.
- Coordinated suppliers and subcontractors, reducing delivery delays by 10%.
Education
Bachelor of Science - Civil Engineering
JARASH UNIVERSITY
JORDAN01-2018
Skills
- Operations Management & Logistics
- Statistical & Data Analysis (KPI Reporting, Forecasting)
- Rider/Driver Recruitment & Scheduling
- SOP Development & Process Improvement
- Demand-Supply Forecasting & Resource Planning
- Regulatory Compliance & Safety Standards
- Rider/Driver Incentives & Performance Programs
- Customer Experience Optimization
- Cross-Functional Collaboration (Ops, Product, R&D)
- Civil Engineering (AutoCAD, Quantity Surveying)
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Operations Manager
Zooningcode Trucking
09.2022 - Current
Operations Manager
Concord Trucking
03.2022 - 09.2022
Translator/Transcriber
Winterlights Labs
07.2021 - 02.2022
Senior Civil Engineer
Arab Construction & Contracting Co.
05.2019 - 07.2021
Civil Site Engineer
Ghanim & Dagash Co.
07.2018 - 04.2019
Bachelor of Science - Civil Engineering
JARASH UNIVERSITY
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