Ibraheem Semreen
Amman
Summary
Dynamic Barista Manager at Jordan River Foundation, recognized for enhancing customer satisfaction through exceptional service and effective staff training. Expert in espresso machine operation and team leadership, I consistently improved product quality and streamlined operations, fostering a clean and welcoming environment that elevated the overall customer experience.
Overview
7
7
years of professional experience
Work History
Barista Manager
Jordan River Foundation (daimeh)
08.2025 - Current
- Monitored customer feedback to improve barista performance and customer service.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Created new training guidelines, and provided staff orientation and training.
Restaurant Captain
Jordan River Foundation (daimeh)
03.2024 - 08.2025
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
- Conducted regular performance evaluations of team members, facilitating their professional growth and development within the organization.
- Prepared salads and desserts in tableside service.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
Barista Shift Supervisor
Planet Donut
07.2023 - 03.2024
- Served customers quickly and efficiently and created strategies to prevent delays.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Barista
Donuts Factory
05.2021 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Bar Waiter
Mr.Pizza
02.2019 - 05.2021
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
High School Diploma -
Al-Sharif Hussain
Amman-MarkaSkills
Cleanliness and organization
Safe food handling
Customer service
Attention to detail
Espresso machine operation
Staff training and development
Coffee grinding
Barista training
Latte art expertise
Menu pricing
Menu development
POS system operation
Teamwork
Problem-solving
Cash handling
Team leadership
Sales and marketing
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Beginner (A1)
Nationality
- Jordan
- Brazil
Timeline
Barista Manager
Jordan River Foundation (daimeh)
08.2025 - Current
Restaurant Captain
Jordan River Foundation (daimeh)
03.2024 - 08.2025
Barista Shift Supervisor
Planet Donut
07.2023 - 03.2024
Barista
Donuts Factory
05.2021 - 07.2023
Bar Waiter
Mr.Pizza
02.2019 - 05.2021
High School Diploma -
Al-Sharif Hussain