HUSSEIN ALJAAFREH
Summary
Experienced Job Title bringing Number years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor-Assistant BM
ABC Bank
05.2008 - 10.2009
- Created customer support strategies to increase customer retention.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Conducted credit checks on applicants, ensuring a high level of accuracy and minimizing potential risks to the lending institution.
- Enhanced customer satisfaction with timely loan disbursements, managing all documentation and approval processes accurately.
Customer Service Supervisor-Assistant BM
ABC Bank
11.2009 - Current
- Created customer support strategies to increase customer retention.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Conducted credit checks on applicants, ensuring a high level of accuracy and minimizing potential risks to the lending institution.
- Enhanced customer satisfaction with timely loan disbursements, managing all documentation and approval processes accurately.
Teller
ABC Bank
12.2007 - 04.2008
- Processing depositing and withdrawals
- Responsible for cashing cheques
- Handling foreign currencies exchange
- Assisting Head Teller in reconciling ATM, cash dispenser and branch vault
Teller
The Housing Bank
07.2005 - 11.2007
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
Bachelor's - Business Administration
Mutah University
Alkarak, Jordan01.2005
Skills
- Customer service
- Empathy and patience
- Time management
- Team leadership
- Decision-making
- Multitasking and organization
Certification
- Sim Bank -Dale Carnegie
- Customer service excellence -Dale Carnegie
- Finance lease
- Legal aspects of banking checks
- Comprehensive banking course
- Ps-ECC
- Criminal program tests of the detection of fraud
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service Supervisor-Assistant BM
ABC Bank
11.2009 - Current
Customer Service Supervisor-Assistant BM
ABC Bank
05.2008 - 10.2009
Teller
ABC Bank
12.2007 - 04.2008
Teller
The Housing Bank
07.2005 - 11.2007
Bachelor's - Business Administration
Mutah University
Similar Profiles
ADAM KHEDRADAM KHEDR
Wholesale Banking Intern at ABC BankWholesale Banking Intern at ABC Bank
Mostafa Ibrahim Mohamed ElfishaweyMostafa Ibrahim Mohamed Elfishawey
NA at ABC BankNA at ABC Bank
IFRA ABBASIFRA ABBAS
Bank Teller at ABC BankBank Teller at ABC Bank
Rohail Akhtar BaigRohail Akhtar Baig
Concierge, Assistant BM, Relief BM at Focused Facilities ManagementConcierge, Assistant BM, Relief BM at Focused Facilities Management
Arbab Muhammad Waseem KhanArbab Muhammad Waseem Khan
Branch Manager (BM) Assistant Vice President at THE BANK OF KHYBERBranch Manager (BM) Assistant Vice President at THE BANK OF KHYBER