Hothyfa BANI

Service Operations support to customers (Airports, Airlines and their customers)

Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.

Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups

Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.

• Design, implement, operate and troubleshoot technologies such as Cisco SD-WAN, Firewalls, VPNs, Email Security, Web Security, AMP Private Cloud, and Public Cloud.

• Provided TAC support for FW technologies with Cisco Backbone.

• Provided technical support and troubleshooting assistance to clients experiencing issues with Cisco Viptela products, SDWAN controllers, and IOS-XE SDWAN.

• Worked on security products such as Firewalls, VPN technologies, Email Security, Web Security, AMP Private Cloud, Cisco Umbrella, StealthWatch, SolarWind, and Manage engine.

• Provided technical support to worldwide customers within the team or with other Cisco teams to solve reported product and network problems
• Experienced in technologies such as Cisco ASA, Firepower Threat Defense, Network Management and monitoring, Cisco security technologies, and security integrations.

• Provided technical support for Enterprise companies, working on wide Telecom services including ADSL, VDSL, leased lines, Web and Mail Hosting.

• Solved Cellular coverage issues for 2G/3G/4G.

• Troubleshooted and resolved Housing bank end-users tier one technical issues.