Houda Laoulidi
AM
Summary
Seeking to get the chance to contribute in the continual success of any of the biggest and well-known organizations and to become one of their durable and heavy-duty gears. I will do my best to improve myself by enhancing my skills during my work in order to achieve the best performance always.
Overview
17
17
years of professional experience
Work History
Therapist
Novotel & Ibis Abu Dhabi Gate Hotel
Abu Dhabi
02.2018 - 03.2024
- Deliver a variety of spa services (Massages, body treatments) in a safe and comfortable manner
- Maintain equipment and product
- Keep documentation and maintain client files
- Keep clean and organise the spa rooms
- Respond to the customer queries, needs and expectations
- Suggest and promote products or additional services
- Apply best practice and be up to date with market trends
- Improved client's self-understanding with cognitive behavioural therapy techniques.
Orex Hotel Abu Dhabi
Abu Dhabi
01.2017 - 02.2018
- Prepare the point of safe and preparation area
- Organize the work to ensure the guests satisfaction
- Help keep the equipment used in good condition
Receptionist
Mercure Grand Jabel Hafeet Hotel
02.2012 - 12.2015
- Answer phone calls and direct calls to appropriate parties and/or take message
- Greet register and assign rooms to guests of hotels
- Verify customers' credits and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Keep records of room availability and guest accounts manually or using computers
- Perform bookkeeping activities such as balancing accounts and conducting nightly audits
- Post charges such those for rooms, food or telephone calls to ledgers manually or by using computers
- Computer bills collect payments and make change for guests
- Record guest comments or complaints referring customers to managers as necessary
Receptionist
Diving Center Salalah-Sultanat of Oman
11.2008 - 12.2011
- Meeting and greeting clients
- Answer telephones, direct calls and take messages
- Attend meetings to record minutes distributes to staff
- Provide information about the center such as center location or services provided by the center
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Maintain and update filling, inventory, mailing, and database systems either manually or using a computer
- Complete work schedules, manage calendars, and arrange appointments
- Review files, records, and other documents to obtain information to respond to requests
Sales Assistant
Etoile Beaute Casablanca
Casablanca
07.2007 - 08.2008
- Greet and assist customers
- Set up display and promotions
- Organize the stock and keep it clean
- Merchandising and changing around the shop floor in line with seasonal aspect and window display
- Provide excellent customer service
- Assist shopper to find the goods and product they are looking for
- Answer queries of customers
- Report discrepancies and problems to the superior
- Give advice and guidance on product selection of customers
- Attach price tags to merchandise on shop floor
- Keep up to date with special promotions and put up displays
Education
Technical College/Diploma - English
01.2006
Skills
- Microsoft Office Package
- Internet
- Team-based problem-solving
- Hard Worker
- Ambitious
- Learner
- Troubleshooter
- Ability to work under high pressure
Languages
- Arabic, Native
- French, advanced (C1)
- English, advanced
Personal Information
- Date of Birth: 02/25/85
- Gender: Female
- Nationality: Moroccan
- Religion: Muslim
Custom
Available upon request.
Timeline
Therapist
Novotel & Ibis Abu Dhabi Gate Hotel
02.2018 - 03.2024
Orex Hotel Abu Dhabi
01.2017 - 02.2018
Receptionist
Mercure Grand Jabel Hafeet Hotel
02.2012 - 12.2015
Receptionist
Diving Center Salalah-Sultanat of Oman
11.2008 - 12.2011
Sales Assistant
Etoile Beaute Casablanca
07.2007 - 08.2008