Hosam Sateh Hassan
Civil Engineer
Amman
Summary
Enthusiastic and ambitious customer service and operations specialist with a strong foundation in civil engineering. Proven ability to deliver exceptional service, manage logistics operations, and contribute effectively to engineering projects. Eager to apply technical expertise and interpersonal skills to a challenging and rewarding position. Proficient in transportation planning, structural and geotechnical analysis, and export operations.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
2
2
Languages
Work History
Export Operation Officer
Naouri Group
06.2024 - Current
- Coordinated and managed international export logistics, ensuring timely and efficient shipment of goods.
- Handled export documentation including invoices, bills of lading, and certificates of origin in compliance with international trade regulations.
- Communicated with clients, shipping lines, and freight forwarders to track shipments and resolve any logistical issues.
- Ensured accuracy in customs clearance procedures and maintained strong relationships with customs brokers.
Customer Service Associate
Amazon
09.2021 - 06.2022
- Managed high-volume workload in a performance-driven environment, resolving an average of 550 inquiries weekly.
- Consistently achieved benchmarks in speed, accuracy, and volume.
- Provided technical support for devices and website navigation.
- Handled customer complaints, billing questions, and service requests.
- Collaborated with internal departments to resolve customer issues efficiently.
Highway Construction Site Engineer
Al-Manhal Contracting Est.
07.2021 - 09.2021
- Supported senior engineers in design review and permitting processes.
- Contributed to the development of urban and rural roadway projects.
- Prepared technical drawings, 3D models, and utility network designs.
- Assisted with program updates and weekly/monthly reporting.
Education
Bachelor of Science - Civil Engineering
University of Jordan
Skills
- Client Relations & Customer Service
- Export Logistics & Documentation
- Conflict Resolution & Communication
- Transportation & Highway Engineering
- Proficiency in MS Office
Personal Information
- Date of Birth: 07/25/96
- Place of Birth: Jordan
Timeline
Export Operation Officer
Naouri Group
06.2024 - Current
Customer Service Associate
Amazon
09.2021 - 06.2022
Highway Construction Site Engineer
Al-Manhal Contracting Est.
07.2021 - 09.2021
Bachelor of Science - Civil Engineering
University of Jordan
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