Hind Khassawneh
Amman
Summary
Driven professional with proven expertise in office administration and customer service, honed at Beyond Travel. Excelled in enhancing customer satisfaction and streamlining operations through effective data entry and relationship building. Demonstrated ability to foster positive environments, achieving significant improvements in student engagement as an International English Teacher. Skilled in Microsoft Word and critical thinking, adept at promoting efficiency and collaboration.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Beyond Travel
Wadi Saqra
01.2017 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
International English Teacher
Islamic Scientific School
Jabal Amman
01.2015 - 12.2015
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Promoted a positive learning environment by establishing clear expectations for behavior and creating an inclusive classroom culture.
- Boosted student confidence in speaking English through regular practice sessions, interactive games, and group projects.
Education
Bachelor Of Applied Studies - English Literature
Jordan University
Amman08.2013
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Critical Thinking
- Strong Problem Solver
- Database entry
- Dedicated Team Player
- Verbal Communication
- Professional and mature
- Relationship Building
- Resourceful
- Event Coordination
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
French
Intermediate (B1)
Timeline
Administrative Assistant
Beyond Travel
01.2017 - 12.2017
International English Teacher
Islamic Scientific School
01.2015 - 12.2015
Bachelor Of Applied Studies - English Literature
Jordan University