HIBA AWNI TAHA SALAMEH
Amman
Summary
Dynamic Customer Service Representative with a proven track record at Jordanian Mobile Services Company - esco - ZAIN, excelling in service excellence and CRM administration. Achieved significant revenue growth through effective upselling and personalized customer support, while leveraging strong data entry skills and a solution-oriented mindset to enhance customer satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Jordanian Mobile Services Company - esco - ZAIN
Amman
11.2017 - Current
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Surpassed sales goals through implementation of successful marketing strategies.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collected deposits or payments and arranged for billing.
- Developed strong relationships with customers by providing personalized assistance and support.
- Strengthened customer retention by offering discount options.
- Prepared and evaluated CRM reports to identify problems.
- Contacted customers about potential service upgrades, new services and account changes.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Bsc. - Financial And Banking Sciences
AL Albayt University
Almafraq06-2016
High School Diploma -
Hala Bnt Khwailed
Amman06-2012
Skills
- Service excellence
- Sales support functions
- CRM administration
- Data entry skills
- Payment transactions
- Order tracking
- Solution-oriented mindset
- Effective time management
- Microsoft Office applications proficiency
- Digital skills
- Follow-up techniques
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Customer Service Representative
Jordanian Mobile Services Company - esco - ZAIN
11.2017 - Current
Bsc. - Financial And Banking Sciences
AL Albayt University
High School Diploma -
Hala Bnt Khwailed
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