Hiba Al Hourani
Amman
Overview
10
10
years of professional experience
Work History
Relationship Manager - Iskan Plus
The Housing Bank for Trade and Finance
07.2025 - Current
- Participated in staff meetings to discuss innovative strategies to improve services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Premium Relationship Officer
Arab Bank
09.2015 - 05.2024
- Monitor own portfolio (Portfolio Management) by tracking the progress of customer base, asset portfolio, and deposit portfolio.
- Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.
- Adhere to Premium service quality standards, and comply with Premium policies and guidelines.
- Achieve sales targets in line with best practice standards of services, and act as a 'Trusted Advisor' to the Premium clients.
- Provide exceptional quality service to new and existing Premium clients' relationships by providing them with the full suite of financial products and services based on their needs.
- Identify customer needs and fulfil them with the appropriate bank’s products or services.
- Handle customer requests and inquiries related to their accounts, products, and services in a professional manner, and serve all customers, regardless of segment, to the level of their full satisfaction.
- Achieve sales targets in line with best practice standards of services, and act as a 'Trusted Advisor' to the premium clients.
Senior Customer Service Officer
Arab Bank
01.2017 - 12.2017
- Approve account/counter transactions according to matrix limits.
- Monitor on a daily basis tellers' transactions, ensure that all CSOs (tellers) are balanced at the end of the day, and take the necessary corrective actions.
- Identify branch cash needs in coordination with CSOs (tellers).
- Coach and train staff reporting to SCSCO (senior teller) to ensure full awareness of the bank’s products, services, and policies and procedures.
Education
Bachelor degree of Business Administration
University Of Jordan
2012
Timeline
Relationship Manager - Iskan Plus
The Housing Bank for Trade and Finance
07.2025 - Current
Senior Customer Service Officer
Arab Bank
01.2017 - 12.2017
Premium Relationship Officer
Arab Bank
09.2015 - 05.2024
Bachelor degree of Business Administration
University Of Jordan
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