Heyam Al-Rass

• Design and produce multimedia content, including graphics, animations, videos, and interactive user interfaces.
• Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
• Researched competitors’ social media strategies and provided input to ensure company stayed ahead of competition.
• Established effective relationships with industry influencers which contributed to promoting brand messaging by 50%.

Key Achievement: Monitored and responded to customer inquiries, comments and reviews on social media which improved customer relations by 30%.

• Transcribed challenging audio, such as multiple speakers, technical terms, and background noise, and edited drafts created from speech recognition software with confidence.
• Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
• Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
• Meet project deadlines while maintaining utmost confidentiality and data security.

Key Achievement: Delivered transcriptions of 5000+ audio and video recordings for customer services calls in 1 month. .

• Monitor brand-related mentions on all social platforms and engaged with readers’ responses to articles.
• Write, design, and execute engaging content including text, video, images, gifs and memes for various social media platforms.
• Created brand-new catalog of best-selling company products to increase advertisement of company.
• Managed company’s Instagram, Facebook, and LinkedIn profiles with combined following of 15,000+.

Key Achievement: Implemented a successful social media strategy resulting in a 65% increase in followers and engagement across all platforms.

• Applied cultural understanding to discern specific meanings beyond literal written words.
• Translated documents from English to Arabic and vice versa.
• Updated existing translations to meet contemporary trends in communication.
• Listened to recordings and translated confidential information.
• Translated other language books into Arabic.
• Used translation software to verify complex terms and expedite communication process

Key Achievements: Successfully translated over 300 complete projects, ranging from documents to entire websites, from Arabic to English.

• Analyzed budgets, forecasts and current trends to support overall financial operations. And Managed expense tracking and personnel vouchers.
• Monitored and compiled data and reports to present to leadership.
• Established internal audit procedures to validate and improve accuracy of financial reporting, that improved internal control systems, resulting in 20% reduction in financial risks and ensuring compliance with industry regulations.
• Supervised hiring processes and vendor relationships to maintain smooth operations for company. And Built excellent employee experience through culture of service and execution of employee assistance programs.
• Prepared bi-weekly payroll for 32 employees and maintained all associated files.

Key Achievement: Analyzed by and interpreted financial data to identify potential areas of improvement, leading to the implementation of cost-saving measures that resulted in a 15% reduction in expenses.

• Created informative, engaging and entertaining posts for client's Twitter, Facebook, Youtube and Instagram pages, to catch attention of potential customers.
• Responded to comments, posts, and questions from various channels under supervisor.
• Conducted daily updates to social media profiles to boost company online presence.

Key Achievement: Developed and implemented innovative campaigns across multiple social media platforms to increase engagement and audience reach by 50%

• Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Assisted cashiers with processing customer payments and documenting orders.
• Overhauled process for year-end inventory audits to improve accuracy.
• Managed payroll operations for team of 53 employees.

• Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
• Administering health benefits, retirement plans and other employee incentives.
• Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
• Responsible for Human Resources System (MENA ITECH) and Fingerprint System so that continues all procedures relating to affairs of employees in terms of adjusting movement of procedures and entitlements related to transport /annual increments /allowances/Annual Reports /promotion /vacations of all kinds and works on documented in records.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Respond to employee's requests and do required action according to stated policies and Consultations with finance.

Key Achievement: Led the design and implementation of a new performance management system, resulting in a 20% increase in employee performance.