Hi, I’m
Hassan Khalil
Validation & Archiving Clerk
Umniah
Summary
Dynamic professional with a proven track record at Umniah, excelling in administrative support and customer service. Demonstrated expertise in data entry and file maintenance, while fostering strong client relationships through empathetic communication. Achieved high customer retention rates by proactively addressing concerns and ensuring satisfaction. Committed to quality control and operational efficiency.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
9
years of professional experience
4
years of post-secondary education
Work History
Umniah
Validation & Archiving Clerk
10.2023 - Current
Job overview
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Umniah
Customer Service Sales Representative
11.2016 - 10.2023
Job overview
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Utilized CRM software to manage customer interactions and follow up on sales opportunities.
Education
Al-Zaytoonah UniversityAmman
Bachelor of Arts from Computer Information Systems
09.2011 - 01.2016
Skills
Administrative support
Languages
Arabic
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Validation & Archiving Clerk
Umniah
10.2023 - Current
Customer Service Sales Representative
Umniah
11.2016 - 10.2023
Al-Zaytoonah University
Bachelor of Arts from Computer Information Systems
09.2011 - 01.2016