Hasan Masalmeh
Technical Support Engineer
Amman
Summary
Dynamic Technical Support Engineer and Systems Engineer with 2 years of experience in providing comprehensive support for customer care solutions. Proficient in IP services, network fundamentals, and troubleshooting, with expertise in multiple call center software's. Skilled in handling customer tickets across multiple channels, resolving issues, and implementing projects with clients. Seeking an opportunity to leverage my skills in a dynamic and growth-oriented company
Overview
6
6
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Technical Support Engineer
TELELOGX
06.2022 - Current
As a Technical Support Engineer and Systems Engineer, I provide comprehensive support for customer care solutions including call center software, PBX software, CRM systems, ticketing systems, chat management, chatbots systems, and call recording systems. My responsibilities include handling customer tickets across multiple channels, resolving issues or escalating them to the appropriate team, starting and implementing projects with clients, managing contract renewals, and overseeing cash collection from customers
ELECTRICAL SITE ENGINEER
Hepta Electromechanical and Renewable Energy
12.2020 - 09.2021
UNIVERSITY INTERNSHIP: POWER PLANT ENGINEERING
Al-Manaseer Cement Industry
02.2018 - 05.2018
Education
Bachelor's Degree - Mechatronics Engineering
AL-BALQA APPLIED UNIVERSITY
Skills
- Good command of Microsoft Office Tools (Word, Excel and PowerPoint)
- Excellent internet skills, including: browsing, searching and emailing
- Communication Skills
- Teamwork
- Problem solving
- Learning
- Cisco Certified Network Associate (CCNA) knowledge Skills
Time Management
Customer Support
Application support
VOIP
Certification
CCNA - Cisco networking Academy / Princess Sumaya University, 12/2022 - 02/2022
Graduation Project
A solar panel automated cleaner that handles the potential effect of solving issues in PV cells output production with the purpose of increasing the maximum power output of a soiled panel. The cleaner shows the process of operating a design without using water.
Timeline
Technical Support Engineer
TELELOGX
06.2022 - Current
ELECTRICAL SITE ENGINEER
Hepta Electromechanical and Renewable Energy
12.2020 - 09.2021
UNIVERSITY INTERNSHIP: POWER PLANT ENGINEERING
Al-Manaseer Cement Industry
02.2018 - 05.2018
Bachelor's Degree - Mechatronics Engineering
AL-BALQA APPLIED UNIVERSITY
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