Hasan Ershaid
Amman
Summary
Dynamic Customer Service Representative with a proven track record at Solo Asia LTD , mada jordan for network excelling in conflict resolution and customer relations. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through empathetic service. Skilled in Microsoft office and critical thinking, I've significantly contributed to team development and efficient problem-solving.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Mada Networks
02.2023 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
Solo Asia for Industry and Commerce
12.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BAU
Amman 08.2021 - 09.2022
Skills
- Relationship building
- Computer proficiency
- Proofreading
- Document control
- Brand representation
- Escalation management
- POS systems expert
- CRM software
- Information security
- CRM software proficiency
- Business development
- Training development aptitude
- Key holder experience
- Customer service
- Receiving support
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Client relations
- Product knowledge
- Administrative support
- Quality control
- Product and service solutions
- Store maintenance
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Mada Networks
02.2023 - 11.2023
BAU
08.2021 - 09.2022
Customer Service Representative
Solo Asia for Industry and Commerce
12.2020 - 12.2021
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